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How to Prevent Microsoft Bookings from Autofilling Customer Information

Algirdas Jasaitis Sep 25, 2026 869 views

Question details

The user wants to stop Microsoft Bookings from automatically filling in customer name and email fields during the booking process.

How to Prevent Microsoft Bookings from Autofilling Customer Information

Product: Microsoft Bookings
Device & OS: not provided
Scenario: Managing customer information requirements and privacy on a booking page.
Observed behavior: Microsoft Bookings automatically populates the customer name and email fields, which the user wants to prevent or configure differently.

Before you start

Ensure you have administrative access to the Microsoft Bookings calendar you wish to modify, as changes to customer information fields require admin permissions.

Solution 1Recommended

Adjust Customer Information Fields in Booking Page Settings

Modify the custom fields in your booking page settings to control whether customer information is required or hidden.

By adjusting the customer information fields, you can make fields like email and name optional or remove them entirely to prevent unwanted autofill behavior. This forces the customer to enter the data manually or skip it if allowed.

Open Bookings

Access Booking Page Settings

Navigate to the 'Booking page' tab located on the left-hand menu.

Modify Customer Information

Scroll down the page to the 'Customer information' section and click to edit the fields.

Adjust Field Requirements

Uncheck the 'Required' box next to Email or other fields, or hide them entirely depending on your preference, then save your changes.

Adjust Customer Information Fields in Booking Page Settings

Impact on Notifications: Removing email collection may disable booking confirmations, reminders, and online rescheduling options for your customers.

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Frequently Asked Questions

Why is Microsoft Bookings automatically filling in my customers' emails?

If a customer is logged into their Microsoft 365 account or their web browser has saved autofill data enabled, Bookings may automatically populate the email field to save time.

Can I send booking reminders without requiring an email address?

No. If you make the email field optional or hide it entirely, Microsoft Bookings will not have a destination to send automated email confirmations or reminders to the customer.

How do I make the phone number field required in Bookings?

Go to your Booking page settings, select 'Customer information', and check the box next to 'Phone number' to make it a required field.

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