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How to Edit or Remove First and Last Name Fields in Microsoft Bookings

Maira Mehtab Sep 20, 2026 869 views

Question details

The user wants to replace or reorder the default First and Last Name fields in Microsoft Bookings with a custom Company Name field.

Product: Microsoft Bookings
Device & OS: not provided
Scenario: Customizing a booking form to collect business names instead of individual personal names.
Observed behavior: Microsoft Bookings requires the First and Last Name fields by default and places them at the top of the form, preventing custom fields like Business Name from appearing earlier.

Before you start

Ensure you have administrator access to your Microsoft Bookings calendar to view and manage the custom fields on your booking page.

Solution 1Recommended

Contact the Microsoft Bookings Community for Support

Since the First and Last Name fields are hardcoded as required by default, resolving this limitation requires consulting the official support team or submitting a feature request.

Microsoft Bookings currently fixes the default customer information fields (like Name and Email) at the top of the form. To see if there are backend solutions or to request a feature update to reorder these fields, reaching out to the Microsoft Community is highly advised.

Visit the Microsoft Tech Community

Open your web browser and navigate to the official Microsoft Tech Community website.

Navigate to the Bookings Hub

Search for the Microsoft Bookings community forum where product experts and developers monitor user feedback.

Post Your Question

Create a new post detailing your need to replace the individual name fields with a company name field, and ask if any new updates allow reordering custom fields.

Solution 2

Add a Custom 'Business Name' Field as a Workaround

While you cannot remove the default name fields, you can mandate a custom field to capture the necessary company information.

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Frequently Asked Questions

Can I make the First and Last Name fields optional in Microsoft Bookings?

No, by default, Microsoft Bookings requires standard customer name fields to properly process and log the appointment in your calendar.

How do I add a custom field to my Bookings page?

You can add custom fields by going to the Booking Page settings, selecting 'Custom Fields', and adding a specific text or drop-down question for your needs.

Why can't I reorder custom fields above the default customer information?

Microsoft Bookings fixes the standard customer details (Name, Email, Phone Number) at the top of the form by design, and all custom fields are automatically appended below them.

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