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How to Remove a Duplicate Gmail Signature and Logo

Kushani Nimanthika Oct 7, 2026 869 views

Question details

The user needs to remove an old, persistent duplicate signature and logo that appears on emails after performing a CloudHQ signature update.

Product: Gmail, CloudHQ, Microsoft Outlook
Device & OS: not provided
Scenario: Sending emails after updating a signature template via the CloudHQ extension.
Observed behavior: An old signature and logo continue to attach to outgoing emails alongside the new one, despite Gmail settings displaying only the new signature.

Before you start

Determine whether you are composing your emails directly in the Gmail web interface or using a desktop email client like Microsoft Outlook, as each platform manages signatures independently.

Solution 1Recommended

Verify Signature Settings in Your Email Client

Check if your desktop email application is appending its own signature over the one configured in Gmail or CloudHQ.

If you are using a desktop client like Microsoft Outlook to send and receive Gmail messages, the application may be applying an outdated signature that is stored locally. Web-based extensions like CloudHQ do not automatically sync with desktop client signature settings.

Open your email client

Launch Microsoft Outlook or the specific desktop email application you use to compose messages.

Access signature options

In Microsoft Outlook, click on 'File', select 'Options', navigate to the 'Mail' tab, and click the 'Signatures' button.

Review and delete old signatures

Look through the list of saved signatures for your Gmail account. Select the outdated signature containing the old logo and click 'Delete'.

Update default settings

Ensure that the 'New messages' and 'Replies/forwards' drop-down menus are assigned the correct signature, or set them to 'None' if you intend to rely strictly on a web-based extension.

Verify Signature Settings in Your Email Client

Testing your changes: After saving your settings, send a test email to yourself to confirm that only the correct signature is attached.

Solution 2

Resolve Conflicts Between Gmail and CloudHQ

Disable Gmail's native signature to prevent it from doubling up with the signature injected by the CloudHQ extension.

Solution 3

Contact Dedicated Support Teams

Reach out to specialized support if the issue involves backend configuration errors in CloudHQ or Google Workspace.

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Frequently Asked Questions

Why do I see two different signatures at the bottom of my Gmail emails?

This typically occurs when a browser extension like CloudHQ applies a custom signature simultaneously with Gmail's native signature settings, or when a desktop email client like Microsoft Outlook appends its own local signature on top of the web settings.

How do I check if my desktop email client is causing duplicate logos?

If you compose messages in Microsoft Outlook instead of the web browser, open Outlook, navigate to File > Options > Mail > Signatures, and review any active signatures linked to your Gmail account that might contain the old logo.

How do I turn off the default Gmail signature to let CloudHQ handle it?

Log into Gmail on the web, click the gear icon, and select 'See all settings'. Scroll down to the 'Signature' section, change the default behavior for new emails and replies to 'No signature', and save your changes at the bottom of the page.

Can clearing my browser cache remove the old signature?

If the duplicate signature is caused by a visual glitch or cached extension data in your web browser, clearing your browser's cookies and cache or reinstalling the CloudHQ extension may help resolve the persistent logo.

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