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How to Resolve an Unauthorized $69.99 WPS Office Subscription Charge

Kushani Nimanthika Oct 10, 2026 869 views

Question details

The user noticed an unexpected $69.99 charge on their checking account despite not having an active subscription.

How to Resolve an Unauthorized $69.99 WPS Office Subscription Charge

Product: WPS Office Billing
Device & OS: not provided
Scenario: Reviewing bank statements and finding an unfamiliar subscription charge.
Observed behavior: A $69.99 charge was deducted from the checking account without the user's authorization or an active subscription tied to their known account.

Before you start

Gather your bank statement, the exact date of the charge, and any transaction IDs listed next to the $69.99 deduction to help identify the merchant and source of the billing.

Solution 1Recommended

Review Transaction Details and Check Connected Accounts

Verify if the charge originated from a forgotten free trial auto-renewal or a family member's device before assuming it is fraudulent.

Often, unexpected charges occur when a free trial for premium software automatically upgrades to an annual plan. It is also common for shared devices or family accounts to trigger charges on a saved payment method.

Check your bank statement

Look closely at the merchant name or description next to the $69.99 charge. Note any phone numbers, websites, or IDs listed in the transaction line.

Log into your WPS account

Visit the WPS Account Center and log in with any email addresses you may have used. Navigate to the 'Subscription' or 'Order History' tab to see if an active plan exists.

Verify with family members

Ask anyone who has access to your checking account or saved credit card information if they recently purchased a software subscription.

Review Transaction Details and Check Connected Accounts

Trial Auto-Renewals: If you started a free trial for WPS Premium and did not cancel it before the trial period ended, the system automatically bills the standard annual rate.

Solution 2

File a Fraud Claim with Your Bank

If you confirm the charge is completely unauthorized and your payment details were compromised, dispute the charge directly with your financial institution.

Secure and Transparent Billing

Manage Your WPS Office Subscriptions Easily

WPS Office provides a transparent and user-friendly billing system where you can easily manage, cancel, or review your active subscriptions and payment history directly from your account dashboard.

1. Sign In to Your Account: Log into your WPS account via the official WPS website or directly through the WPS Office desktop application.
2. Access Subscription Settings: Click on your profile picture and navigate to the 'Subscription' or 'My Orders' section in your account dashboard.
3. Manage Auto-Renewal: Review your active plans, update payment methods, or turn off auto-renewal to maintain full control over your billing and prevent future unauthorized charges.

Easily view all past invoices and billing history in one placeOne-click subscription cancellation to prevent unwanted auto-renewalsFully compatible with Microsoft Office formats (Word, Excel, PowerPoint)Secure payment processing with transparent pricing

microsoft office alternative - wps office

Frequently Asked Questions

Why was I charged for a WPS subscription I didn't explicitly purchase?

You may have signed up for a 7-day free trial that automatically renewed into a paid annual subscription, or someone else in your household may have used your card details to purchase premium features.

How do I request a refund for an unauthorized WPS charge?

If the charge was made by WPS Office, you can contact WPS Customer Support with your transaction ID or order number to request a refund, provided the charge falls within the standard refund policy window.

Can WPS support track which account is associated with my checking account charge?

Yes, our support team can help locate the account tied to a specific charge if you provide the first six and last four digits of the card used, the exact charge amount, and the date of the transaction.

Will canceling my debit card stop future charges?

Yes, reporting your card as compromised to your bank and having them issue a new checking account debit card will prevent the current merchant from making further unauthorized charges.

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