License & Subscription Issues

How to Report an Unauthorized Microsoft Subscription Charge on a CIH Bank Card

Olivia Miller Sep 30, 2026 868 views

Question details

The user needs to resolve an unrecognized charge of 807.02 MAD from Microsoft on their CIH Bank credit card.

How to Report an Unauthorized Microsoft Subscription Charge on a CIH Bank Card

Product: Microsoft Subscription / CIH Bank
Device & OS: not provided
Scenario: Reviewing a bank statement and discovering an unexpected or unauthorized subscription billing from Microsoft.
Observed behavior: A charge of 807.02 MAD appeared on the CIH Bank credit card for a Microsoft subscription that was not authorized or recognized by the cardholder.

Before you start

Gather your CIH Bank credit card statement showing the exact charge amount, the transaction date, and any billing references before contacting support.

Solution 1Recommended

Verify the Transaction and Contact Microsoft Support

The most secure and effective way to dispute an unrecognized charge is to notify your bank and open a billing investigation directly through official Microsoft channels.

Because billing investigations require sensitive account and payment details, they cannot be resolved in public forums. You must contact Microsoft Support securely after informing your bank of the unrecognized transaction.

Contact CIH Bank

Call the customer service phone number located on the back of your CIH Bank credit card. Report the 807.02 MAD transaction to verify its status and optionally freeze the card if you suspect fraud.

Access Microsoft Support

Open a web browser and navigate to the official Microsoft Contact Support page.

Sign In to Your Account

Click 'Sign in' and enter your Microsoft account credentials. If you do not have an account, create a free one to proceed with the support request.

Navigate to Billing Support

Choose the relevant Microsoft product from the list, then select 'Manage my subscription' or a similar billing-related option from the issue categories.

Request a Callback or Chat

Select the option to either start a live text chat with a support agent or request a phone callback to provide your billing details securely.

Verify the Transaction and Contact Microsoft Support

Privacy and Security Reminder: Never share your full credit card number, CVV, or account passwords during a chat session unless prompted by an authenticated, secure payment portal within the official Microsoft Support interface.

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Frequently Asked Questions

How long does it take for an unauthorized Microsoft charge to be refunded?

Once a refund is approved by Microsoft Support, the funds typically process and return to your CIH Bank account within 3 to 5 business days, depending on your bank's clearing times.

Why did Microsoft charge my card without my explicit permission?

This commonly occurs if a free trial for a service like Microsoft 365 expired and automatically converted into a paid subscription, or if someone in your household made an in-app purchase using a card saved on a shared device.

Can I block Microsoft from making future charges on my CIH Bank card?

Yes, you can contact CIH Bank's customer service and request that they block future transactions from that specific merchant, or you can ask them to issue a new credit card with a different number to completely secure your account.

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