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How to Send Microsoft Bookings Confirmations to Multiple Email Recipients

Elise Williams Sep 28, 2026 869 views

Question details

The user needs to configure Microsoft Bookings to send appointment confirmations and reminders to more than one customer or supervisor simultaneously.

Microsoft Bookings Customer Confirmation for Multiple Email Recipients

Product: Microsoft Bookings
Device & OS: not provided
Scenario: Managing appointment schedules where multiple stakeholders, such as extra attendees or supervisors, require automated email notifications.
Observed behavior: The default setup primarily focuses on single-customer notification, requiring specific adjustments to service settings or external community support to support multiple recipients.

Before you start

Ensure you have administrator or scheduling privileges in your Microsoft Bookings calendar to modify service settings, staff details, and custom fields.

Solution 1Recommended

Configure Staff and Customer Notification Settings

Adjust your Bookings service settings and utilize staff notifications to ensure supervisors or extra parties receive confirmations.

While Microsoft Bookings is designed primarily for a 1:1 customer booking experience, you can leverage staff notifications and custom fields to keep multiple parties informed.

Open Service Settings

Go to the Microsoft Bookings dashboard and select 'Services' from the left-hand menu.

Edit Reminders and Confirmations

Select the specific service you want to modify and navigate to the 'Reminders and Confirmations' section.

Enable Business Notifications

Check the option to 'Notify the business via email when a booking is created or changed'. This ensures that any supervisor added as a staff member to that service will receive an alert.

Test Multiple Customer Emails

When creating a manual booking, try adding additional email addresses in the customer email field separated by a semicolon or comma (note: success depends on your organization's Exchange server rules).

Configure Staff and Customer Notification Settings

Solution 2

Request Support from the Microsoft Bookings Community Hub

For complex configurations or feature limitations, consulting the official community is recommended as Microsoft frequently updates Bookings capabilities.

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Frequently Asked Questions

Can I add multiple email addresses in the customer email field in Microsoft Bookings?

Microsoft Bookings traditionally supports one primary email address per customer. Adding comma-separated emails may not always trigger multiple confirmations depending on your organization's Exchange configuration.

How do I ensure a supervisor gets notified of a booking?

You can add the supervisor as a 'Staff' member in Bookings and ensure the setting 'Notify the business via email when a booking is created or changed' is enabled for that particular service.

Is there a native CC or BCC feature in Microsoft Bookings?

Currently, Microsoft Bookings does not have dedicated CC or BCC fields for customer confirmation emails. Users often use external tools like Power Automate to create custom email workflows for multiple recipients.

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