Account Security Problems

Is Quantum IP Security a Scam? Steps to Take After Remote Access

Aamir Naveed Akram Oct 7, 2026 869 views

Question details

The user suspects they have fallen victim to a tech support scam by Quantum IP Security (or Technical IP Solutions) after allowing remote access and is looking for steps to secure their device.

Is Quantum IP Security a Scam? Steps to Recover After Remote Access

Product: Computer Security
Device & OS: not provided
Scenario: A user granted remote access to a suspicious company after a computer crash and needs to secure their compromised device and personal data.
Observed behavior: The third-party company accessed the computer remotely, requested payment, and potentially installed malware or remote access tools, compromising the system's security.

Before you start

Immediately disconnect the compromised computer from the internet (turn off Wi-Fi or unplug the Ethernet cable) to prevent further unauthorized access or data theft while you secure the system.

Solution 1Recommended

Clean and Reset the Compromised Computer

The first priority is removing any malicious software, Trojans, or remote access tools installed during the scam session.

Tech support scammers often leave behind hidden software that allows them to reconnect to your device later. Thoroughly cleaning your system or reinstalling the operating system is the safest way to ensure they no longer have access.

Isolate the Device

Ensure the computer remains completely disconnected from the network to block the scammers from maintaining their connection.

Run a Malware Scan

Use a reputable anti-malware tool like Malwarebytes from an external USB drive, or have a certified technician perform a deep system scan to locate and quarantine Trojans.

Backup Essential Files

Safely copy your important personal documents and photos to an external drive. Do not backup application files or executables, as they might carry infections.

Reinstall the Operating System

For complete peace of mind, perform a clean installation or factory reset of your operating system to ensure no hidden backdoors remain on the device.

Clean and Reset the Compromised Computer

Professional Help: If you are unsure how to properly clean or reinstall the OS, take your computer to a local, trusted IT professional.

Solution 2

Secure Your Online Accounts and Finances

Scammers may have accessed your saved passwords, email addresses, or banking details while controlling your computer.

Free Microsoft Office alternative

Manage Your Documents Securely with WPS Office

After securing your computer from tech support scams and resetting your system, ensure your important files are managed with a safe, reliable productivity suite. WPS Office provides a lightweight, highly compatible alternative to Microsoft Office, helping you get back to work safely.

1. Download the Official Installer: Visit the official WPS website on your secured computer to download the verified installation file.
2. Install WPS Office: Run the installer and follow the on-screen prompts to set up the suite on your clean operating system.
3. Secure Your Documents: Open your recovered documents in WPS Office and use the built-in encryption features to password-protect sensitive files.

Fully compatible with Microsoft Office formats (.docx, .xlsx, .pptx), ensuring your recovered files open perfectly.Lightweight and fast, making it ideal for newly reset or recovered computers.Provides built-in document encryption to help secure your personal files after a security breach.Free to use with a familiar UI, offering a seamless alternative to expensive office suites.

microsoft office alternative - wps office

Frequently Asked Questions

Should I continue using the computer after granting remote access to scammers?

No. You should immediately disconnect the computer from the internet and avoid using it for personal tasks, especially banking or logging into accounts, until it has been thoroughly scanned and cleaned by a professional or completely reset.

Do I need to abandon my email addresses if I was scammed?

You do not need to abandon your email addresses. However, you must change the passwords for all your email accounts from a secure, clean device and enable two-factor authentication to prevent unauthorized access.

Can a scammer reconnect to my computer later?

Yes, if they installed remote access software or a Trojan during the initial session, they can reconnect as long as your computer is online. Removing these tools via malware scans or an OS reinstall is critical to block future access.

What should I do if I already paid Technical IP Solutions?

Immediately contact your bank or credit card company using the phone number on the back of your card. Report the transaction as fraudulent, cancel the compromised card, and request a chargeback.

Microsoft Office Security Issues