Account Security Problems

How to Recover from a Fake Microsoft Tech Support Scam

Ayan Masood Oct 1, 2026 868 views

Question details

The user was targeted by unsolicited callers claiming to be Microsoft employees and needs to know how to secure their computer and accounts.

What to Do After a Fake Microsoft Tech Support Scam

Product: Microsoft Account and Windows Device
Device & OS: not provided
Scenario: Responding to a fake tech support phone call or pop-up warning demanding remote access.
Observed behavior: Scammers used fake case numbers to request remote access and installed software like UltraViewer, exposing the device, accounts, and financial information.

Before you start

Immediately disconnect your affected computer from the internet (turn off Wi-Fi or unplug the ethernet cable) to sever the scammer's remote connection and prevent further data theft.

Solution 1Recommended

Remove Remote Access Tools and Run a Security Scan

The fastest way to stop an ongoing scam and secure your operating system is to cut off the scammer's access to your device and remove malicious software.

Tech support scammers rely on remote desktop applications to navigate your computer, steal passwords, and install malware. Disconnecting your network stops their access instantly.

Uninstall remote desktop software

Navigate to your system's Control Panel or Settings, open the 'Apps' or 'Programs and Features' section, and uninstall any remote access tools you were instructed to download, such as UltraViewer, AnyDesk, or TeamViewer.

Perform a full system security scan

Reconnect to the internet only long enough to update your antivirus definitions, then disconnect again. Run a full system scan using Windows Defender or a reputable third-party security software to detect and remove any lingering malware.

Restart your computer

Once the threats are removed, restart your computer to ensure all malicious background processes are terminated.

Remove Remote Access Tools and Run a Security Scan

Professional Assistance: If you are unsure whether all malware has been removed, consider taking your device to a verified local IT professional for a clean operating system installation.

Solution 2

Secure Your Finances and Change Passwords

Scammers often target financial information and personal accounts once they have remote access to your computer.

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1. Download the installer: Visit the official WPS Office website and click the download button for your operating system.
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Frequently Asked Questions

Does Microsoft ever make unsolicited phone calls?

No, Microsoft does not normally make unsolicited phone calls to users regarding computer problems, security issues, or software licensing. Any call claiming to be from Microsoft Support that you did not explicitly request is a scam.

How do I know if remote access software was installed?

Check your recently installed programs in your system's Control Panel or Settings. Look for applications like UltraViewer, AnyDesk, TeamViewer, or LogMeIn that you did not independently choose to download and install.

Should I pay the fee the scammers are demanding?

Never pay unsolicited callers. Legitimate tech support will not demand payment via wire transfers, cryptocurrency, or gift cards. If you have already paid, contact your financial institution immediately to report the fraud and attempt to reverse the charge.

Where should I report a fake tech support scam?

You should report the scam to your local authorities. In the US, you can report it to the Federal Trade Commission (FTC) and the FBI's Internet Crime Complaint Center (IC3). You can also report it directly to Microsoft through their official scam reporting portal.

Microsoft Office Security Issues