OneDrive File Issues

Fix 'We Could Not Upload Your Scan' Error in OneDrive Android

Huda Qurayshi Oct 12, 2026 869 views

Question details

Users encounter a 'We could not upload your scan' error when using the scanning feature in the OneDrive app.

Fix 'We Could Not Upload Your Scan' Error in OneDrive Android

Product: OneDrive
Device & OS: Android
Scenario: Using the built-in document scanner to upload files to a Microsoft 365 education or business account.
Observed behavior: The scan upload fails with an error message, while regular file uploads and other accounts signed into the same device continue to function normally.

Before you start

Ensure your Android device has a stable internet connection and verify that your Microsoft 365 account has not reached its storage limit.

Solution 1Recommended

Clear App Cache and Reinstall OneDrive

Resolves local app glitches or corrupted cached data that might be interfering with the scanning module's upload process.

Clearing the app cache removes temporary files that may be causing conflicts. Reinstalling the app ensures you are running the latest version with up-to-date bug fixes.

Clear the App Cache

Open your Android device's Settings, navigate to 'Apps' or 'App Management', find OneDrive, select 'Storage', and tap 'Clear Cache'.

Uninstall the Application

Return to the OneDrive app info page and tap 'Uninstall' to remove the application from your device.

Reinstall from the Google Play Store

Open the Google Play Store, search for Microsoft OneDrive, and tap 'Install' to download a fresh copy.

Sign In and Test

Open the newly installed OneDrive app, sign back into your education or business account, and try scanning a document again.

Data Safety: Clearing the cache and reinstalling the app will not delete any files currently stored safely in your cloud account.

Solution 2

Contact Your Microsoft 365 Administrator

Addresses tenant-level restrictions or account permissions that block scanning features.

Free Microsoft Office alternative

Use WPS Office for Seamless Mobile Scanning and Cloud Storage

If you continue to experience scanning and upload errors with Microsoft OneDrive, try WPS Office. It provides a robust, built-in document scanner, connects seamlessly to multiple cloud drives, and acts as a lightweight, comprehensive alternative to Microsoft Office.

1. Download WPS Office: Install WPS Office for free from the Google Play Store.
2. Scan Your Document: Tap the '+' icon on the home screen and select 'Scanner' to capture your document.
3. Save and Sync: Export the scan as a PDF or image, and automatically back it up to WPS Cloud.

Built-in mobile scanner with smart edge detection and OCR capabilities.Highly compatible with Microsoft Office formats like Word, Excel, and PowerPoint.Directly save and sync scanned PDFs to WPS Cloud without restrictive tenant policies.Lightweight architecture that ensures smooth performance on Android devices.

microsoft office alternative - wps office

Frequently Asked Questions

Why does my business account upload fine but my education account fails?

Different accounts belong to different organizational tenants. Your education account might have specific security policies, conditional access rules, or storage quotas configured by the school's IT administrator that inadvertently block the scanning upload.

Does clearing the OneDrive app cache delete my saved files?

No, clearing the app cache only removes temporary data stored locally on your Android device to improve performance or fix glitches. It does not delete any of the files you have already uploaded to the cloud.

Can I upload regular files if the document scanner is failing?

Yes, this error is often specific to the scanning module's processing. As a workaround, you can take a photo with your Android device's native camera app and manually upload it as a standard image file through the OneDrive app.

Document & File Issues