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Fix Microsoft Forms Image Upload Failing: Could Not Upload Your File

Elise Williams Oct 9, 2026 869 views

Question details

The user needs to fix an issue where Microsoft Forms fails to upload images, displaying a 'Could Not Upload Your File' error message.

Fix Microsoft Forms Image Upload Fails with “Could Not Upload Your File”

Product: Microsoft Forms
Device & OS: not provided
Scenario: Attempting to submit a form response that requires uploading an image file.
Observed behavior: The image upload fails with an error stating 'Could Not Upload Your File', preventing the successful submission of the form.

Before you start

Ensure your uploaded image file meets the form's requirements for file type (e.g., PNG, JPG) and size limits, and verify you are connected to a stable internet network.

Solution 1Recommended

Verify and Restore OneDrive Storage Folders

Check if the Microsoft Forms storage folders in OneDrive have been modified, as renaming or deleting them breaks the upload functionality.

When a file upload question is added to Microsoft Forms, a corresponding storage folder is automatically generated in the creator's OneDrive. Altering this folder structure will disconnect the form from its storage, causing uploads to fail.

Open OneDrive

Locate the Forms folder

Navigate to the 'Apps' or 'Microsoft Forms' folder, then open the specific folder named exactly after your form.

Check the Responses folder

Inside the form's folder, open the 'Responses' folder and look for the folder named after the specific image-upload question.

Restore folder structure

If these folders are missing, check the OneDrive Recycle Bin to restore them. Moving forward, do not rename, move, or delete these folders.

Verify and Restore OneDrive Storage Folders

Storage Limits: Ensure your OneDrive account has sufficient storage space available, as a full OneDrive storage will also trigger upload failures.

Solution 2

Clear Browser Data or Use an Alternative Browser

Browser cache conflicts or corrupted cookies can interfere with the file upload process in Microsoft Forms.

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Switch to WPS Office for Seamless Data Management

If you frequently export Microsoft Forms responses to spreadsheets, consider using WPS Office. It is a powerful, free alternative to Microsoft Office that easily handles Excel files, offering a lightweight and familiar experience without the high subscription costs.

1. Download WPS Office: Visit the official WPS website to download the free installation package for your device.
2. Install the Software: Follow the on-screen instructions to quickly install the WPS Office suite.
3. Open Your Exported Data: Launch WPS Spreadsheet and open your exported Microsoft Forms Excel data to start analyzing and organizing responses effortlessly.

Free and highly compatible with Microsoft Office formats like .xlsx and .docxLightweight design ensures fast loading and smooth performanceFamiliar user interface for a seamless migration with zero learning curveAll-in-one suite for processing forms data, editing documents, and managing PDFs

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Frequently Asked Questions

What file types are supported for Microsoft Forms file upload?

Microsoft Forms typically supports Word, Excel, PowerPoint, PDF, Image (JPG, PNG, GIF), Video, and Audio files, depending on what the form creator explicitly allowed in the upload question settings.

What is the maximum file size for Microsoft Forms uploads?

The file size limit is set by the form creator and can be restricted to 10MB, 100MB, or up to a maximum of 1GB per individual file upload.

Can respondents upload files in Microsoft Forms without signing in?

No, the file upload feature in Microsoft Forms strictly requires respondents to sign in with a Microsoft account, because the uploaded files are securely stored in the form creator's OneDrive or SharePoint.

Why did my OneDrive forms folder disappear?

The folder may have been accidentally deleted or moved during routine file organization. Check your OneDrive Recycle Bin to restore the 'Microsoft Forms' folder to its original root location to fix associated upload errors.

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