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Fix HCL Notes Links Pasting as NDL Text in Outlook on the Web
Question details
Users need to paste clickable links from HCL Notes into Outlook Web, but the links are converting to plain text.
- Product
- Outlook on the Web / HCL Notes
- Device & OS
- not provided
- Scenario
- Copying document links from HCL Notes and attempting to paste them into an email message in Outlook on the Web.
- Observed behavior
- The copied links paste as raw NDL (Notes Document Link) text instead of rendering as functioning hyperlinks, affecting multiple browsers.
Ensure your browser is fully updated and temporarily disable any clipboard manager extensions, as they can sometimes strip HTML formatting from copied links.
Escalate the Issue to Microsoft 365 Support
Since this link-formatting error spans multiple browsers and involves backend clipboard handling in Outlook on the Web, a service request via a global admin is required.
This scenario occurs because the web-based Outlook client struggles to interpret the complex clipboard metadata exported by HCL Notes. Standard browser troubleshooting will not resolve the root cause.
Microsoft Technical Support requires detailed browser and network logs to investigate how the Outlook web client processes these specific link types.
Reach out to your organization's IT or Helpdesk department to locate an active Microsoft 365 Global Administrator.
Have the administrator sign in to the Microsoft 365 admin center at admin.microsoft.com using their elevated credentials.
Navigate to the 'Support' tab in the left-hand menu, select 'Help & support', and initiate a new service request describing the NDL text pasting issue.
Work with the Microsoft support engineer to capture browser console logs (F12) and network traces while reproducing the pasting failure.
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Frequently Asked Questions
Why do HCL Notes links paste as NDL text in Outlook Web?
This happens because Outlook on the Web fails to properly interpret the rich text and clipboard metadata generated by HCL Notes, causing it to fall back to the raw NDL (Notes Document Link) text format instead of a clickable HTML link.
Does this NDL text issue occur in the Outlook desktop application?
The issue is primarily reported by users on Outlook on the Web. The Outlook desktop application utilizes native Windows clipboard processing mechanisms, which generally handle HCL Notes links correctly.
Is there a workaround to make the links clickable manually?
Yes. While not ideal for bulk pasting, you can manually copy the URL portion of the pasted NDL text, highlight your desired display text in the email draft, and use the 'Insert Link' button (or press Ctrl+K / Cmd+K) to create a functioning hyperlink.
