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Fix Microsoft Forms Opening with Incorrect Data or Cannot Be Submitted

Muhammad Talha Oct 10, 2026 870 views

Question details

Users encounter an issue where an organization-restricted Microsoft Form opens displaying another respondent's information and cannot be submitted or edited.

How to Fix Microsoft Forms Opening with Incorrect Data

Product: Microsoft Forms
Device & OS: not provided
Scenario: Attempting to fill out or submit an organization-restricted Microsoft Form.
Observed behavior: The form displays incorrect data belonging to another respondent, blocking editing or submission, despite not reaching any response limits.

Before you start

Ensure you have the exact link provided by the form creator and verify whether you are currently logged into the correct Microsoft 365 account on your web browser.

Solution 1Recommended

Open the Form in an InPrivate or Incognito Window

Using a private browsing window helps rule out issues caused by cached session data or conflicting Microsoft accounts.

Often, shared devices or browsers with multiple logged-in accounts will cache incorrect session data, causing forms to pull the wrong profile.

Launch private browsing

Open your web browser (Edge, Chrome, or Firefox) and press Ctrl+Shift+N (or Ctrl+Shift+P) to open a new private or Incognito window.

Access the form

Paste the Microsoft Form link into the address bar and press Enter.

Log in with credentials

Open the Form in an InPrivate or Incognito Window

Solution 2

Temporarily Change Response Settings to 'Anyone'

If the issue persists, the form creator can temporarily alter the sharing permissions to bypass organizational credential loops.

Solution 3

Collect HAR Logs and Open a Support Ticket

If changing settings doesn't permanently resolve the issue, IT admins should collect network logs and contact Microsoft Support.

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Frequently Asked Questions

Why is Microsoft Forms showing someone else's answers?

This usually happens due to cached browser sessions, especially if multiple people use the same device or if multiple Microsoft 365 accounts are logged in simultaneously. Using an Incognito or Private browsing window usually bypasses this caching conflict.

Will I lose previous responses if I change the form settings to 'Anyone'?

No, changing the access settings from 'Only people in my organization' to 'Anyone' will not delete previously collected responses. It simply modifies the access criteria for any new respondents.

How do I fix a Microsoft Form that won't submit?

First, clear your browser cache and cookies, or try accessing the link via an Incognito window. If the form still won't submit, contact the form owner to ensure the form hasn't reached its response limit and that sharing permissions are configured correctly.

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