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How to Fix Microsoft Forms Save My Response Feature Not Working

Khadija Khan Oct 10, 2026 870 views

Question details

Users are unable to locate their submitted forms under 'Filled Forms' or edit their answers after utilizing the Save My Response feature in Microsoft Forms.

How to Fix Microsoft Forms Save My Response Feature Not Working

Product: Microsoft Forms
Device & OS: not provided
Scenario: Respondents attempting to save, review, or edit their completed forms for personal records or future reference.
Observed behavior: The completed form does not appear in the 'Filled Forms' section after submission, and the feature's reliability varies depending on whether the respondent belongs to the sender's organization or an external account.

Before you start

Ensure that the form creator has explicitly enabled the 'Allow respondents to save their responses' option in the form settings before proceeding with any troubleshooting steps.

Solution 1Recommended

Verify Form Settings and Exact Account Sign-in

Ensure the form creator has granted the correct permissions and that respondents are using the exact same account they used to submit the form.

A common cause for missing filled forms is a mismatch between the account used to submit the form and the account used to view the 'Filled Forms' section. Furthermore, organizational policies may restrict external users from saving responses.

Verify form settings

Ask the form owner to open the form, click the three-dot menu in the top right corner, select 'Settings', and check the box for 'Allow respondents to save their responses'.

Match respondent accounts

Instruct respondents to log into the Microsoft Forms portal ensuring they select the exact same Microsoft account (Work, School, or Personal) that was active when they submitted the response.

Test cross-organization compatibility

Have the form creator send a test form to one internal colleague and one external user to determine if the organization's tenant policies are blocking external accounts from saving responses.

Verify Form Settings and Exact Account Sign-in

Anonymous Responses: The Save My Response feature will not work for anonymous respondents. Users must be logged into a valid Microsoft account during submission.

Solution 2

Escalate to Microsoft Support for Service-Side Investigation

If the form settings are correct and accounts match but responses still do not appear, the issue may be a backend service disruption requiring official support.

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Frequently Asked Questions

Why can't external users save my Microsoft Form responses?

Microsoft Forms policies or organizational tenant settings often restrict the 'Save My Response' feature to users within the same organization as the form creator. External users may lack the required permissions to save forms to their own profiles.

How do I allow respondents to edit their submitted forms?

As a form owner, open your Microsoft Form, click 'Settings' (the three dots in the upper right), and check the box for 'Allow respondents to edit their responses'. Respondents will need to be logged in to utilize this.

Where can I find my submitted forms in Microsoft Forms?

If the feature is enabled and functioning properly, you can find your submitted forms by logging into the main Microsoft Forms portal and navigating to the 'Filled Forms' tab on your dashboard.

Does the Save My Response feature work if the form is anonymous?

No. The system requires respondents to be logged into a recognized Microsoft account so that the submitted data can be securely linked and retrieved from their specific profile dashboard.

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