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Fix Power Automate Failure Alert With No Failed Run Showing
Question details
The user receives a failure alert email from Power Automate, but upon checking the platform, no corresponding failed runs are visible in the run history.
- Product
- Power Automate
- Device & OS
- not provided
- Scenario
- Trying to investigate a failed automated flow based on an email notification.
- Observed behavior
- The failure alert is triggered and received, but the flow's run history does not display the failure, likely due to mismatched environments, incorrect accounts, or stale data.
Ensure you are signed into the correct Microsoft account and confirm you have the necessary permissions to view the environment and flow mentioned in the failure alert email.
Verify Account, Environment, and Alert Link
Use this solution to ensure you are looking in the correct location, as alerts often point to a different environment or are accessed while logged into the wrong account.
Power Automate spans across multiple environments and accounts. Clicking an alert link while logged into a default environment will often result in an empty run history.
Click the specific alert link provided in the failure email while ensuring you are actively signed in with the account that owns the flow.
Look at the top right corner of the Power Automate portal. Verify that the selected environment matches the environment ID or name specified in the failure alert.
Navigate to 'My flows', select the flow triggering the alert, and check the 28-day run history to locate the exact timestamp of the failure.
Check Flow Analytics and Permissions
Missing runs can be caused by restricted permissions or delayed system status updates not yet reflecting in the main dashboard.
Consult the Power Automate Community
If the run is still missing after verifying the environment and permissions, community experts may need to investigate backend anomalies.
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Frequently Asked Questions
Why did I receive a Power Automate failure email for a deleted flow?
Alert emails can sometimes be delayed. If you deleted a flow shortly after a run failed, the automated email might arrive after the flow is gone, resulting in no visible run history when you click the link.
How long is run history retained in Power Automate?
Power Automate natively retains flow run history for a maximum of 28 days. If you are investigating a failure alert older than 28 days, the run will no longer appear in the web portal.
Can a co-owner see failed runs in Power Automate?
Yes, co-owners can view run histories. However, they must ensure they have selected the correct environment in the top right corner of the portal where the flow is hosted; otherwise, the runs will appear to be missing.
