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How to Change a Microsoft Family Member from Child to Adult

Emma Brown Sep 29, 2026 871 views

Question details

The user needs to change a Microsoft account's status from a child to an adult within Microsoft Family.

How to Change Microsoft Family Members from Child to Adult

Product: Microsoft Account
Device & OS: not provided
Scenario: Managing family group permissions or fixing an adult account that is incorrectly restricted by child settings.
Observed behavior: An adult account is classified as a child due to an incorrect birth date or restrictive family group permissions.

Before you start

Ensure you have the login credentials for the primary adult organizer account that originally set up the Microsoft Family group, as you will need organizer permissions to make changes.

Solution 1Recommended

Update the Account Birth Date

Correct the birth date on the Microsoft account to reflect an adult age, which automatically removes child restrictions.

If an adult account is classified as a child because of an incorrect birth date entered during registration, updating the date in the account settings will resolve the issue.

Sign in to your Microsoft account

Navigate to the Microsoft account page in your web browser and sign in with the account credentials.

Access 'Your info'

Click on the 'Your info' tab located at the top navigation bar of the account dashboard.

Edit date of birth

Select 'Edit date of birth', verify your identity if prompted, enter the correct adult birth date, and click 'Save'.

Age Verification: Depending on your region, you may need to provide a valid credit card or upload an ID to verify your age with Microsoft.

Solution 2

Recover the Original Organizer Account

Solution 3

Create a New Family Group

Set up a new Microsoft Family group if the original organizer account cannot be recovered.

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Frequently Asked Questions

Why is my Microsoft account suddenly showing as a child account?

This typically occurs if the birth date on the account indicates the user is under the statutory age of majority in their specific region. Updating the birth date in the account settings usually resolves this.

Can I remove a child account without the original family organizer?

Generally, no. Microsoft requires the adult account that initially granted parental consent to remove the child account. If that account is lost, you must contact Microsoft Family Safety Support to reset the consent.

What happens to shared subscriptions if I move a member to a new family group?

When a member leaves a family group, they immediately lose access to any services or subscriptions (like Microsoft 365 Family) shared by that group's organizer until they join a new group with shared benefits.

How do I contact Microsoft Support for Family Safety issues?

You can reach out for additional assistance by visiting support.microsoft.com/contactus, selecting the relevant product, and choosing the Family Safety or Account Management categories to chat with an agent.

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