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Fix Samsung Gallery and OneDrive Sync Issues with Different Accounts
Question details
The user needs to fix synchronization issues that occur when Samsung Gallery and OneDrive are linked to different Microsoft accounts.
- Product
- OneDrive and Samsung Gallery
- Device & OS
- Android (Samsung)
- Scenario
- Attempting to sync photos and videos from a Samsung device's native gallery to Microsoft OneDrive cloud storage.
- Observed behavior
- The synchronization process fails or pauses because the Samsung Gallery app and the OneDrive app are authenticated with different email addresses or Microsoft accounts.
Verify which Microsoft account you intend to use as your primary cloud storage for photos, and ensure you have the correct email and password ready before modifying your sync settings.
Unlink and Relink Samsung Gallery to the Correct Microsoft Account
Disconnecting the current mismatched account and reconnecting Samsung Gallery to the intended Microsoft account will establish a fresh, working sync connection.
Samsung Gallery can only synchronize with one Microsoft account at a time. If your OneDrive app is logged into a different account than the one linked in your Gallery settings, the sync will fail. You must unlink the incorrect account from your Samsung settings and relink the correct one.
Open the OneDrive app on your Samsung device, tap your profile icon, and note the exact Microsoft email address you want to use for storing your photos.
Open your Samsung device Settings, tap on 'Accounts and backup', select 'Manage accounts', find the Samsung account linked to OneDrive, and choose to unlink or sign out of the Microsoft connection.
Open the Samsung Gallery app, tap the menu (three lines) at the bottom, select Settings, and tap 'Sync with OneDrive'. Follow the on-screen prompts to sign in using the correct Microsoft email address you identified in the first step.
Manage Your Documents Seamlessly with WPS Office
While resolving your cloud photo sync issues, consider streamlining your document management with WPS Office. It is a free, lightweight, and user-friendly alternative to Microsoft Office that offers full format compatibility and its own integrated cloud storage.
- 1. Download the App: Install WPS Office from the Google Play Store or the official WPS website on your device.
- 2. Open Your Files: Directly open any existing Microsoft Word, Excel, or PowerPoint documents without losing formatting.
- 3. Save and Sync: Enable WPS Cloud to automatically save your documents and access them seamlessly across your phone, tablet, and PC.
Frequently Asked Questions
Can I sync my Samsung Gallery to multiple OneDrive accounts simultaneously?
No, Samsung Gallery only supports synchronization with one Microsoft account at a time. To change the destination account, you must unlink the current one and sign in with the new one.
Will unlinking my Microsoft account delete my photos?
Unlinking your account will not delete photos from your device or from OneDrive. It simply stops the automatic synchronization. Once you relink, the sync process will resume without deleting your existing files.
Why does my gallery say 'Sync is paused' after changing my Microsoft password?
If you recently updated your Microsoft account password, the authentication token between Samsung Gallery and OneDrive expires. You must go into your Gallery settings, tap on the OneDrive sync option, and re-enter your new credentials.
