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How to Fix Samsung Gallery OneDrive Sync Stuck on Mobile
Question details
The user's Samsung Gallery on a specific mobile device is showing outdated photos and is stuck syncing with OneDrive, while other devices sync correctly.
- Product
- Samsung Gallery and Microsoft OneDrive
- Device & OS
- Android (Samsung)
- Scenario
- Syncing photos between the native Samsung Gallery app and Microsoft OneDrive.
- Observed behavior
- One specific device fails to sync new photos and displays outdated images, indicating an isolated synchronization failure on that particular phone.
Before making any account changes, manually copy any important or recently taken photos to a local folder on your device to prevent accidental data loss during the unlinking process.
Disconnect and Reconnect Samsung Gallery to OneDrive
Unlinking and relinking your Samsung account from Microsoft OneDrive forces the sync connection to reset, which typically resolves device-specific stuck synchronization.
Because the synchronization issue is isolated to a single device, the problem likely stems from a corrupted authentication token or local cache on that specific phone. Resetting the connection establishes a fresh link between the device and Microsoft's servers.
Open your Samsung phone's Settings, navigate to Accounts and Backup > Manage Accounts, and select your Samsung account. Select 'Linked accounts', find Microsoft, and choose the option to unlink or disconnect.
Go to Settings > Apps > Gallery. Tap on 'Storage' and select 'Clear Cache' to remove temporary glitch data that might be hindering the sync.
Open the Samsung Gallery app, tap the menu icon (three horizontal lines), and select Settings. Tap 'Sync with OneDrive' and follow the on-screen prompts to sign back into your Microsoft account.
Ensure your phone is connected to a stable Wi-Fi network. Leave the phone plugged in if the battery is low, and wait for the initial gallery scan and synchronization to finish.
Manage Your Files Seamlessly with WPS Office
While resolving your OneDrive photo sync issues, consider switching to WPS Office for a seamless document management experience. It is a free, lightweight, and fully compatible alternative to Microsoft Office that easily handles your daily productivity needs.
- 1. Download WPS Office: Get WPS Office for free from the Google Play Store, Apple App Store, or the official WPS website.
- 2. Log into your account: Create a free WPS account to enable cross-platform syncing and document backups.
- 3. Manage your documents: Open, edit, and save your Word, Excel, and PowerPoint files directly on your mobile device.
Frequently Asked Questions
Why is OneDrive only stuck on one of my Samsung devices?
This typically occurs when the authentication token or local sync cache on that specific phone becomes corrupted. Other devices using the same account remain unaffected because their unique connection tokens are still valid.
Will unlinking my Samsung account from Microsoft delete my photos?
No. Unlinking stops the synchronization process but does not delete any photos that are already saved locally on your phone or securely backed up to your OneDrive cloud storage.
How do I check my Samsung Gallery sync status?
Open the Gallery app settings and tap on 'Sync with OneDrive'. The page will display the current status, indicating if it is actively syncing or showing the timestamp of the last successful backup.
What if reconnecting my accounts doesn't fix the sync issue?
If unlinking and relinking fails, ensure your phone's operating system and the OneDrive app are updated to the latest versions. Additionally, verify that you haven't exceeded your Microsoft OneDrive storage limit and that Android's battery saver mode isn't restricting background data usage.
