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Fix OneDrive Camera Backup and Samsung Gallery Sync on Android
Question details
Users are unable to sync photos using the OneDrive Camera Backup feature or Samsung Gallery integration on Android, despite regular files continuing to sync properly.
- Product
- Microsoft OneDrive
- Device & OS
- Android
- Scenario
- Attempting to automatically back up photos to OneDrive from an Android device or synchronize the Samsung Gallery.
- Observed behavior
- The automatic photo backup and Samsung Gallery synchronization stop working, often reporting a refresh failure in the app, while standard document synchronization remains unaffected.
Verify that your Android device has a stable Wi-Fi or mobile data connection and ensure you have sufficient storage space remaining in your Microsoft OneDrive account.
Check App Permissions and Reconnect Samsung Gallery
Refreshing app permissions and re-establishing the connection between Samsung Gallery and OneDrive can often resolve temporary synchronization glitches.
Sometimes the authentication token between Samsung Gallery and Microsoft OneDrive expires or becomes corrupt. Reconnecting the service forces a new connection.
Open your Android Settings, go to Apps, select OneDrive, and ensure it has unrestricted access to both Wi-Fi and Mobile Data.
In the same App Info menu for OneDrive, tap on 'Storage' and select 'Clear Cache'. Do not select 'Clear Data' unless you want to log in again.
Go to your Microsoft Account privacy settings online, navigate to 'Apps and services that can access your data', and revoke access for Samsung.
Open the Samsung Gallery app on your Android device, go to Settings, and tap 'Sync with OneDrive' to set up the connection again.
Update Android OS and Reinstall OneDrive
Operating system updates (like upgrading to Android 14) can sometimes cause compatibility issues that are resolved by updating or reinstalling the app.
Report Feature-Specific Bugs to Microsoft
If standard files sync perfectly but the camera backup does not, it may be a known backend issue that Microsoft needs to address.
Manage Your Documents Seamlessly with WPS Office
While resolving your cloud photo sync issues, consider WPS Office for your document management. It provides a lightweight, highly compatible alternative to Microsoft Office, complete with reliable cloud storage for your important files.
Frequently Asked Questions
Why did my OneDrive camera backup stop working after an Android update?
Major OS updates (such as Android 14) can sometimes reset background app permissions or cause temporary compatibility issues with the app's sync service. Reinstalling the app usually resolves these conflicts.
Does clearing the OneDrive app cache delete my synced photos?
No, clearing the app cache only deletes temporary files stored on your phone to help the app load faster. Your uploaded photos remain safely stored in your OneDrive cloud account.
How do I force Samsung Gallery to sync with OneDrive?
You can force a sync by opening the Samsung Gallery app, tapping the menu (three lines), selecting Settings, and tapping 'Sync with OneDrive'. Toggle the sync off and back on to initiate a refresh.
