OneDrive File Issues

Fix OneDrive Android Camera Backup Failing to Upload Photos

Maira Mehtab Sep 20, 2026 869 views

Question details

Users need to resolve an issue where certain JPG photos remain stuck in the OneDrive Android Camera Backup queue when using a business account.

Product: OneDrive for Business
Device & OS: Android (Samsung)
Scenario: Automatically backing up camera photos to a business OneDrive account using a Samsung Android device.
Observed behavior: Specific JPG files fail to upload and remain indefinitely stuck in the Android app's upload queue, even though manual uploads via the web browser work successfully.

Before you start

Verify that your Android device is connected to a stable Wi-Fi network and ensure the OneDrive app has unrestricted battery usage permissions to process background uploads without interruption.

Solution 1Recommended

Disable Samsung Gallery Synchronization

Samsung Gallery sync is designed exclusively for personal OneDrive accounts and can cause backup conflicts when used alongside a business account.

If you have both a personal and business account, or if Samsung Gallery was previously linked, it may intercept or disrupt the business account's camera upload queue. Disconnecting it often restores normal upload functionality.

Open Gallery Settings

Open the Samsung Gallery app on your Android device, tap the menu icon, and navigate to Settings.

Disconnect OneDrive

Locate the 'Sync with OneDrive' option. If it is enabled, follow the prompts to disconnect your account from the Gallery.

Restart Camera Upload

Open the OneDrive app, go to Settings, disable Camera Upload, and then re-enable it ensuring only your business account is selected for the backup.

Account Limitations: Samsung Gallery synchronization supports personal OneDrive accounts only and is not compatible with OneDrive for Business.

Solution 2

Reinstall the OneDrive App and Reconfigure

Reinstalling the application clears out corrupted cache files and persistent bugs that may be keeping files stuck in the upload queue.

Solution 3

Submit Feedback via OneDrive Web

If local troubleshooting fails to unstick the upload queue, reporting the issue via the web portal can help Microsoft support investigate the server-side sync.

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Frequently Asked Questions

Why does OneDrive camera backup get stuck on certain JPG files?

Files can get stuck in the upload queue due to temporary network interruptions, corrupted app cache, or conflicts with built-in device synchronization tools like Samsung Gallery sync.

Does Samsung Gallery sync work with OneDrive for Business?

No, Samsung Gallery synchronization currently only supports personal OneDrive accounts. Linking it when you primarily use a business account can lead to feature conflicts and failed backups.

How can I upload photos if the Android app queue remains stuck?

As a temporary workaround, you can bypass the Android application by manually uploading the affected JPG photos through a mobile web browser or by transferring the files to a computer first.

Document & File Issues