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How to Fix OneDrive Sync with Samsung Gallery Stuck on Android
Question details
The user is unable to sync Samsung Gallery photos with OneDrive on an Android device, as the sync process gets stuck and reverts to a previous date.
- Product
- OneDrive and Samsung Gallery
- Device & OS
- Android
- Scenario
- Backing up or synchronizing photos and videos from a Samsung Android device to a Microsoft OneDrive account.
- Observed behavior
- Synchronization halts completely on one device while working on others, and the sync date resets to the last successful attempt even after unlinking and relinking the accounts.
Ensure your Android device is connected to a stable Wi-Fi or cellular network, and verify that you have enough available storage space in your Microsoft OneDrive account.
Disable Battery Saver and App Battery Optimization
Use this solution to prevent Android's power management from pausing background sync processes for OneDrive and Samsung Gallery.
Android devices often restrict background data usage and app activity to save battery life. Disabling these restrictions for your gallery and cloud apps ensures synchronization runs uninterrupted.
Swipe down from the top of your screen to access the Quick Settings panel, and tap the 'Power saving' or 'Battery saver' icon to turn it off.
Go to 'Settings' > 'Apps'. Find 'OneDrive' in the list, tap on it, select 'Battery', and change the setting to 'Unrestricted'. Repeat this process for the 'Samsung Gallery' app.
Open the Samsung Gallery app, navigate to Settings, tap on 'Sync with OneDrive', and press the 'Sync now' button to restart the synchronization process.
Update Apps and Android Operating System
Outdated software can cause compatibility issues between Samsung services and Microsoft OneDrive.
Enhance Your Productivity with WPS Office
While resolving your cloud photo sync issues, consider upgrading your document management experience. WPS Office is a powerful, lightweight, and free alternative to Microsoft Office that lets you effortlessly handle documents on your Android device.
- 1. Download the App: Visit the Google Play Store on your Android device and search for WPS Office to download the free app.
- 2. Sign In for Cloud Features: Open WPS Office and create a free account to enable automatic cloud backup and cross-device syncing for your documents.
- 3. Start Creating: Tap the '+' icon to instantly create or edit Word documents, Excel spreadsheets, and PowerPoint presentations directly on your phone.
Frequently Asked Questions
Why does my Samsung Gallery stop syncing with OneDrive automatically?
Automatic syncing is often paused by your Android device's battery optimization features, a poor internet connection, or when the device reaches a specific low battery threshold.
How do I unlink and relink my OneDrive and Samsung accounts?
Go to your device Settings, select 'Accounts and backup', tap 'Manage accounts', choose your Samsung account, and navigate to 'Linked accounts'. From there, you can unlink your Microsoft account and then sign in again to relink it.
Can I use OneDrive to sync galleries from multiple Android devices?
Yes, you can sign into the same Microsoft OneDrive account on multiple devices. However, you must enable and configure the Samsung Gallery sync settings individually on each device.
