'%3e%3cpath%20d='M8%200C12.4183%200%2016%203.58172%2016%208C16%2012.4183%2012.4183%2016%208%2016C3.58172%2016%200%2012.4183%200%208C0%203.58172%203.58172%200%208%200ZM11.6162%204.38379C11.2257%203.99337%2010.5927%203.99338%2010.2021%204.38379L8%206.58594L5.79785%204.38379C5.40732%203.99334%204.77429%203.99329%204.38379%204.38379C3.99331%204.77429%203.99335%205.40733%204.38379%205.79785L6.58594%208L4.38379%2010.2021C3.99348%2010.5927%203.99341%2011.2257%204.38379%2011.6162C4.77426%2012.0066%205.40734%2012.0065%205.79785%2011.6162L8%209.41406L10.2021%2011.6162C10.5927%2012.0066%2011.2257%2012.0067%2011.6162%2011.6162C12.0067%2011.2257%2012.0066%2010.5927%2011.6162%2010.2021L9.41406%208L11.6162%205.79785C12.0066%205.40735%2012.0066%204.77429%2011.6162%204.38379Z'%20fill='%23080E17'%20fill-opacity='0.46'/%3e%3c/g%3e%3cdefs%3e%3cclipPath%20id='clip0_3761_713'%3e%3crect%20width='16'%20height='16'%20fill='white'/%3e%3c/clipPath%3e%3c/defs%3e%3c/svg%3e)
How to Turn On OneDrive Camera Backup on Android
Question details
The user needs to enable OneDrive camera backup on an Android device but is encountering issues where photos are being deleted due to Samsung Gallery synchronization, and an active business account is blocking the backup feature.
- Product
- OneDrive for Android
- Device & OS
- Android
- Scenario
- Attempting to back up Android device camera photos to a personal OneDrive account.
- Observed behavior
- Photos deleted from the local Samsung Gallery are automatically removed from OneDrive due to a two-way sync feature, and the camera backup cannot be enabled because a business account is actively signed in.
Ensure you know your personal Microsoft account credentials and are connected to a stable Wi-Fi network before resetting the OneDrive app or unlinking connected services.
Unlink Samsung Gallery and Reset the OneDrive App
Disconnect the two-way synchronization between Samsung Gallery and OneDrive to prevent local deletions from affecting your cloud storage, then reset the app to sign in with your personal account.
Samsung Gallery and OneDrive synchronize changes in both directions, meaning deleting a photo from your local Android gallery also removes it from the cloud. To fix this, you must unlink the two services.
Additionally, OneDrive camera backup only supports one account at a time. If you are signed in with a business account, it will restrict you from enabling camera backup for your personal account.
Log in to your Microsoft Account security settings via a web browser. Navigate to the 'Apps and services you've given access' section, locate Samsung Gallery, and remove its permissions to unlink it from OneDrive.
Open your Android Settings, tap on 'Apps' (or 'Apps & notifications'), find 'OneDrive', select 'Storage', and tap 'Clear Data' to completely reset the app's configuration.
Launch the OneDrive app on your Android device. Sign in using only your personal Microsoft account credentials. Ensure you do not sign in to a business account during this step.
Tap the 'Me' or 'Photos' tab at the bottom of the OneDrive app, navigate to 'Settings', select 'Camera backup', and toggle the switch to turn it on.
Manage Your Documents Seamlessly with WPS Office
While resolving your OneDrive synchronization issues, consider using WPS Office for your document management. It is a free, lightweight alternative to Microsoft Office that offers robust cloud integration, ensuring your documents are safe, editable, and accessible across all your devices without complex sync conflicts.
- 1. Download and Install: Get WPS Office from the Google Play Store and install it on your Android device.
- 2. Sign In for Cloud Access: Create a free account or log in to seamlessly access your built-in WPS Cloud storage.
- 3. Enable Document Backup: Save your files directly to WPS Cloud to ensure they are safely backed up and synchronized across your smartphone, tablet, and computer.
Frequently Asked Questions
Why are my photos deleting from OneDrive when I delete them on my Android?
If you have Samsung Gallery linked to OneDrive, it uses a two-way synchronization. Deleting a photo from your local Samsung Gallery app will automatically delete the backed-up version in OneDrive. You must unlink the accounts in your Microsoft security settings to stop this behavior.
Can I use OneDrive camera backup with a Microsoft business account?
No, the OneDrive camera backup feature only supports one account at a time and is designed strictly for personal Microsoft accounts. You will need to sign out of your business account or use a separate device to enable camera backup.
How do I completely reset the OneDrive app on Android?
You can reset the app by going to your Android device's Settings > Apps > OneDrive > Storage, and tapping 'Clear Data' or 'Clear Storage'. Alternatively, you can simply uninstall and reinstall the OneDrive app from the Google Play Store.
Does turning off Samsung Gallery sync delete my existing OneDrive photos?
No, unlinking Samsung Gallery from your Microsoft account only stops future synchronizations. The photos that have already been backed up to your OneDrive will remain safely stored in the cloud.
