Send & Receive Issues

Fix Microsoft Forms Email Notifications Not Working for New Responses

Ayan Masood Oct 20, 2026 868 views

Question details

Users are not receiving automated email notifications when respondents submit new answers to their Microsoft Forms.

How to Fix Microsoft Forms Email Notifications Not Working

Product: Microsoft Forms
Device & OS: not provided
Scenario: Waiting to receive email alerts automatically after a respondent completes and submits a Microsoft Form.
Observed behavior: The expected email notifications for new form responses are missing, delayed, or failing to arrive in the form owner's inbox despite the notification setting being enabled.

Before you start

Before diving into complex troubleshooting, open your Microsoft Form, click the three-dot menu for Settings, and verify that the 'Get email notification of each response' option is explicitly checked.

Solution 1Recommended

Check Junk Folders and Local Email Rules

Use this solution to rule out local email client filters that might be misclassifying Microsoft Forms notifications as spam.

Often, automated emails sent from platforms like Microsoft Forms trigger overly aggressive spam filters. Your email client may automatically route these important alerts away from your primary inbox.

Open Junk or Spam folder

Navigate to your email inbox and open the Junk Email or Spam folder from the left-hand navigation pane.

Search for Forms emails

Use the search bar to look for emails originating from Microsoft Forms or search for the exact title of your form.

Mark as Not Junk

If you locate the missing notifications, right-click the email and select 'Not Junk' or 'Add sender to Safe Senders list' to ensure future delivery.

Review inbox rules

Go to your email settings and check your Inbox Rules to ensure no custom filters are automatically moving or deleting messages containing the words 'New response'.

Check Junk Folders and Local Email Rules

Safe Senders List: Adding the official Microsoft Forms no-reply email address to your contacts or Safe Senders list is a highly effective way to prevent future filtering.

Solution 2

Test Behavior with a Newly Created Form

Creating a test form helps determine whether the notification failure is an isolated glitch with one specific form or a system-wide issue.

Solution 3

Contact IT Administrator for Mail Flow Investigation

If notifications fail across all forms, organizational policies or Exchange mail flow rules may be blocking the automated emails.

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Frequently Asked Questions

Why are my Microsoft Forms notifications going to the Junk folder?

Your email provider's spam filter might flag automated, no-reply emails from Microsoft Forms as bulk mail or spam. Adding the sender to your Safe Senders list typically resolves this.

Can I send Microsoft Forms notifications to multiple email addresses?

The default setting only alerts the form creator. To notify multiple people, you must use Microsoft Power Automate to create a custom flow that triggers an email to a specified list of addresses when a new response is submitted.

Does the 'Get email notification' setting apply to all collaborators?

No, the built-in email notification setting only sends alerts to the original creator or owner of the form. Co-authors or users granted edit access will not receive these native notifications.

What should the IT admin check if Microsoft Forms notifications are blocked?

The IT administrator should review the Exchange admin center for any restrictive mail flow rules, aggressive anti-spam policies, or organization-wide quarantines that might be intercepting automated Microsoft service emails.

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