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Fix Microsoft Forms Email Notifications Not Working

Steve K Oct 16, 2026 869 views

Question details

Users are not receiving email notifications when new responses are submitted in Microsoft Forms, especially for shared forms or group-owned forms.

How to Fix Microsoft Forms Email Notifications Not Working

Product: Microsoft Forms
Device & OS: not provided
Scenario: Tracking new form submissions and managing alerts for shared group forms.
Observed behavior: Expected email notifications are not sent to the form owner or users with edit access when a respondent submits a form.

Before you start

Ensure that the form is actively accepting responses and that email notifications are enabled in the form's settings. Check your junk or spam email folder in case the automated notifications were filtered out.

Solution 1Recommended

Enable Email Notifications in Form Settings

Check and configure the built-in notification settings to ensure the form owner is set to receive alerts.

Access form settings

Open your form in Microsoft Forms and click on the 'More form settings' (three dots) icon in the top right corner of the screen.

Open the settings menu

Select 'Settings' from the drop-down menu that appears.

Enable email receipts

Scroll down to the 'Notification' section and check the box for 'Get email notification of each response'.

Enable Email Notifications in Form Settings

Group Forms: For forms created within a Microsoft 365 Group, notifications are sent to the group inbox rather than individual personal inboxes by default.

Solution 2

Create Custom Email Alerts using Power Automate

Use Power Automate to route notifications to specific individuals, overriding default group notification limits.

Solution 3

Migrate to Alternative Form Services

If Microsoft Forms limitations prevent your desired notification workflow, consider alternative platforms designed for multi-recipient alerts.

Free Microsoft Office alternative

Try WPS Office for Seamless Document and Form Management

Since Microsoft Forms notification rules are restricted by group settings, you might want a simpler, more accessible suite. WPS Office is a free, lightweight alternative to Microsoft Office that includes powerful document editing, spreadsheet analysis, and versatile built-in form tools to collect data effortlessly.

1. Download WPS Office: Download and install WPS Office from the official website.
2. Open WPS Forms: Open the WPS Office application and select 'Forms' from the new document options.
3. Create a new form: Choose a template or create a blank form to start collecting information.
4. Share and collect: Share the form link and view collected responses instantly in a compatible spreadsheet format.

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Frequently Asked Questions

Why do edit-access members not receive email notifications in Microsoft Forms?

In Microsoft Forms, only the original creator (owner) of a personal form receives the default email notifications. Collaborators with 'edit access' do not automatically receive email alerts unless a custom Power Automate flow is created.

Where do notifications go for a group-owned form?

If the form belongs to a Microsoft 365 Group, responses are saved to a shared group folder, and any email alerts are sent to the group's shared mailbox, not to the private inboxes of individual members.

How can I send Microsoft Form notifications to multiple emails?

To send notifications to multiple recipients, you must use Microsoft Power Automate. By setting up a 'Send an email' action triggered by new form responses, you can specify multiple email addresses separated by semicolons.

Can I change a group form back to a personal form to get notifications?

No, once a form is moved to a Microsoft 365 Group, it cannot be transferred back to an individual account. You would need to duplicate the form into your personal workspace to regain personal ownership and default notifications.

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