License & Subscription Issues

How to Cancel a Microsoft 365 Trial Purchased on Mac App Store

Phi Hung Vo Oct 15, 2026 869 views

Question details

The user needs to cancel a Microsoft 365 trial subscription that was initiated via the Mac App Store, without using a Microsoft account.

How to Cancel a Microsoft 365 Trial on Mac App Store

Product: Microsoft 365
Device & OS: Mac
Scenario: Canceling a trial subscription to avoid recurring charges when the purchase was made via Apple rather than Microsoft directly.
Observed behavior: The user cannot cancel the subscription through Microsoft's standard account portal because third-party purchases are managed exclusively by Apple.

Before you start

Ensure you are logged into your Mac with the same Apple ID used to start the Microsoft 365 trial, as the cancellation must be processed through Apple's billing system.

Solution 1Recommended

Cancel the Subscription Directly in the Mac App Store

Since the trial was started on the App Store, Apple manages the billing. You must use your Apple ID settings to cancel it.

Microsoft cannot manage or cancel subscriptions purchased through third-party retailers like Apple. Therefore, logging into your Microsoft account will not show a cancellation option for this specific trial. You must handle this directly through Apple's native subscription manager.

Open the App Store

Click the App Store icon on your Mac's Dock or find it using Spotlight search.

Access your Apple Account

Click on your Apple Account name or profile picture located at the bottom left corner of the App Store window.

Open Account Settings

Click on 'Account Settings' at the top of the screen. You may be prompted to sign in with your Apple ID and password.

Navigate to Subscriptions

Scroll down to the 'Manage' section. Find 'Subscriptions' and click the 'Manage' button next to it.

Cancel the Trial

Locate your Microsoft 365 subscription in the active list, click 'Edit', and select 'Cancel Subscription'.

Cancel the Subscription Directly in the Mac App Store

Cancellation Timing: Make sure to cancel at least 24 hours before the trial ends to avoid being charged for the next billing cycle.

Free Microsoft Office alternative

Switch to WPS Office for a Free, Lightweight Experience

If you are canceling Microsoft 365 because of high subscription costs, consider WPS Office. It is a powerful, free, and lightweight office suite that offers a familiar interface for a seamless transition.

1. Download for Mac: Visit the official WPS Office website and download the macOS installation package.
2. Install and Open: Follow the on-screen instructions to install the application, then open the all-in-one workspace.
3. Open Existing Files: Drag and drop your existing Microsoft Word, Excel, or PowerPoint files directly into WPS Office to continue working without formatting loss.

Completely free to use for basic daily office tasks without recurring subscription fees.Fully compatible with Microsoft Office formats including .docx, .xlsx, and .pptx.Lightweight installation that runs smoothly on Mac, Windows, iOS, and Android.Familiar user interface with zero learning curve required for former Microsoft Office users.

microsoft office alternative - wps office

Frequently Asked Questions

Why can't I cancel my Mac App Store Microsoft 365 subscription on the Microsoft website?

Microsoft does not have access to billing systems managed by third-party retailers. Any purchases or trials started through Apple must be modified or canceled using Apple's own subscription management tools.

Will I lose access to Microsoft 365 immediately after canceling the trial?

No, you will typically retain access to Microsoft 365 features until the original trial period officially expires, even if you cancel the subscription early.

Can I cancel the Mac App Store subscription from my iPhone instead?

Yes. Go to Settings on your iPhone, tap your Apple ID name at the top, select 'Subscriptions', tap your Microsoft 365 trial, and choose 'Cancel Subscription'.

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