License & Subscription Issues

How to Request a Refund for Microsoft 365 Trial Bought Through Apple

Maira Mehtab Sep 22, 2026 870 views

Question details

The user needs to know how to get a refund for a Microsoft 365 trial that was purchased via the Word app on an iOS device, as billing is managed directly by Apple.

Product: Microsoft 365
Device & OS: iOS
Scenario: Canceling and requesting a refund for a Microsoft 365 trial subscription billed by Apple.
Observed behavior: The user wants to secure a refund for an Apple-billed Microsoft subscription, which cannot be processed directly by Microsoft Community or Microsoft Support.

Before you start

Ensure you have access to the Apple ID and password that were used to purchase the Microsoft 365 subscription on your Apple device.

Solution 1Recommended

Request a Refund via Apple's Report a Problem Page

Since the purchase was made through the Apple App Store, the refund must be processed directly by Apple using their dedicated refund portal.

Microsoft cannot process refunds for purchases or subscriptions initiated through the iOS App Store. All billing, cancellations, and refund requests for these transactions must be handled entirely through Apple's support ecosystem.

Visit Apple's Support Site

Open your web browser on any device and navigate to reportaproblem.apple.com.

Sign In to Your Apple Account

Initiate the Refund Request

Tap or click 'I'd like to' from the main menu, then select 'Request a refund' from the dropdown options.

Provide a Reason

Choose the reason why you are requesting a refund for the trial, then select 'Next'.

Submit the Application

Select the Microsoft 365 subscription from your list of purchased items, and click 'Submit' to send your request to Apple.

Processing Time: Apple typically takes up to 48 hours to process refund requests. You can check the status of your request at any time on the same 'Report a Problem' website.

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Switch to WPS Office to Save on Subscription Fees

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1. Download the App: Visit the official WPS website or search for 'WPS Office' in the Apple App Store to download the app for free.
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Frequently Asked Questions

Can Microsoft Support refund an Apple App Store purchase?

No, Microsoft Support cannot process refunds for purchases made through the Apple App Store. Apple handles all billing, subscription management, and refunds for in-app purchases directly.

How do I cancel my Microsoft 365 subscription on my iPhone?

Go to your iPhone Settings, tap your name at the top of the screen, select 'Subscriptions', locate Microsoft 365 in the active list, and tap 'Cancel Subscription' to prevent future billing.

Will I lose my files if I cancel my Microsoft 365 trial?

No, your files will remain safe on your device or in your OneDrive cloud storage. However, you will lose the ability to create or edit files using the Microsoft 365 apps once the canceled subscription expires.

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