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Fix SharePoint Highlighted Content Web Part Title Toggle Not Working
Question details
Users are unable to hide the title and commands in the SharePoint Highlighted Content web part using the standard toggle setting.
- Product
- SharePoint Online
- Device & OS
- not provided
- Scenario
- Configuring the Highlighted Content web part on a SharePoint site page to customize content display.
- Observed behavior
- The 'Show Title and Commands' toggle fails to hide the title and commands across multiple tenants, and PnP PowerShell workarounds only hide the 'See All' button.
Ensure you have site administrator privileges in your Microsoft 365 tenant and verify if the issue persists across different web browsers before proceeding.
Report the Backend Issue to Microsoft Support
Since this is a known backend behavior affecting multiple tenants, opening a Microsoft 365 support ticket is the most effective approach to prompt an official fix.
This bug affects SharePoint Online at the backend, preventing standard UI toggles and even PowerShell scripts from functioning correctly. Microsoft needs tenant-specific logs to deploy the patch.
Navigate to the Microsoft 365 admin center using your administrator credentials.
Go to the Support section in the left navigation pane and select 'New service request'.
Include detailed reproduction steps, your tenant details, screenshots of the web part, and your specific configuration settings.
Submit the ticket so the Microsoft engineering team can investigate the backend logs and apply a fix to your tenant.
Use PnP PowerShell as a Partial Workaround
While waiting for a backend fix, you can use PnP PowerShell to hide certain related elements like the 'See All' button.
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Frequently Asked Questions
Why isn't the SharePoint Highlighted Content web part hiding titles?
This is often caused by a backend bug in SharePoint Online that affects the 'Show Title and Commands' toggle, causing it to fail across multiple Microsoft 365 tenants regardless of your local settings.
Can PnP PowerShell fully hide the title and commands when the UI toggle fails?
During this specific backend glitch, administrators have found that PnP PowerShell might only succeed in hiding the 'See All' button, while the main title and primary commands remain visible.
How long does it take for Microsoft to fix SharePoint web part bugs?
Resolution times vary based on the complexity of the backend issue. Reporting the bug through the Microsoft 365 admin center with full tenant details helps expedite the investigation. In many cases, these glitches are resolved silently in global backend updates.
