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Fix Highlighted Content Web Part Items Not Clickable in SharePoint iOS
Question details
Users are unable to click or interact with items inside the Highlighted Content Web Part when using the SharePoint mobile application.
- Product
- SharePoint iOS App
- Device & OS
- iOS
- Scenario
- Navigating modern SharePoint site pages on an iPhone or iPad to access filtered document or page links.
- Observed behavior
- The Highlighted Content Web Part items display correctly but are completely unclickable on the iOS app, despite functioning perfectly when accessed via a desktop browser.
Ensure your SharePoint iOS app is updated to the latest version in the App Store, as Microsoft frequently releases patches for web part rendering issues.
Verify Web Part Configuration and Escalate to Microsoft Support
Since this behavior is often a platform-specific bug tied to how the iOS app processes metadata and filters, the most effective solution is to document the configuration for Microsoft investigation.
The SharePoint mobile app uses a different rendering engine than desktop browsers. Complex page properties, custom metadata filters, or stacking multiple Highlighted Content Web Parts can occasionally break interactive elements like hyperlinks specifically on the iOS version.
Open the affected SharePoint page in a desktop browser and verify that the web part functions as expected. Take a screenshot of the working layout.
Go into the 'Edit' mode of your SharePoint page, select the Highlighted Content Web Part, and open its property pane. Take detailed screenshots of the 'Source', 'Filter', and 'Sort by' configurations.
Use your iOS device's built-in screen recording feature to demonstrate the unresponsive behavior when tapping the items in the SharePoint app.
Provide your screenshots, screen recordings, and page configuration details to your Microsoft 365 admin, or directly open a ticket via the Microsoft 365 Admin Center for further investigation.
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Frequently Asked Questions
Why do Highlighted Content Web Parts work on a desktop but fail on iOS?
The SharePoint mobile app utilizes a native wrapper that interprets SharePoint Framework (SPFx) components differently than a standard desktop web browser. Complex queries or specific metadata filters can sometimes cause touch events to fail in the mobile interface.
Can clearing the SharePoint app cache fix unclickable web parts?
Sometimes. You can try logging out of the SharePoint iOS app, uninstalling the app, restarting your device, and reinstalling it from the App Store. This clears corrupted local cache that might be interfering with page scripts.
Is there an alternative web part I can use instead of Highlighted Content?
Yes. Depending on your needs, you can use the Quick Links web part for manual link curation or the Document Library web part, which generally has better native support and touch response in the mobile app.
