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How to Fix Missing Vietnamese Translation in Viva Engage iOS App

Huda Qurayshi Sep 27, 2026 870 views

Question details

Users need to resolve an issue where Vietnamese text is missing or improperly translated within the mobile app interface.

Fixing Missing Vietnamese Translation in the Viva Engage iOS App

Product: Microsoft Viva Engage
Device & OS: iOS
Scenario: Navigating the Viva Engage app or viewing community content using the Vietnamese language setting.
Observed behavior: Vietnamese translations are either completely missing, falling back to English, or displaying incorrectly on the iOS application.

Before you start

Verify that your iOS device and the Viva Engage app are updated to their latest versions, and take clear screenshots of the missing or incorrect text.

Solution 1Recommended

Open a Microsoft 365 Support Request via Administrator

Because translation bugs require backend fixes from Microsoft's development team, you must escalate the issue through your organization's IT admin.

Community support forums do not have the backend access required to patch localization and translation errors in the Viva Engage app. This issue must be formally investigated by Microsoft's engineering team.

To expedite the resolution, you need to gather specific device diagnostics and pass them to your Microsoft 365 administrator, who can create an official support ticket.

Gather application and device details

Note down your current iOS version (Settings > General > About) and the exact version of the Viva Engage app installed on your device.

Document the translation issue

Take screenshots of the specific screens, menus, or posts in the Viva Engage app where the Vietnamese translation is missing or incorrect.

Contact your IT administrator

Provide the screenshots, app version, iOS version, and your device language settings to your organization's Microsoft 365 administrator.

Submit the support request

Ask the administrator to log into the Microsoft 365 admin center, navigate to the Support section, and open a new service request to report the Viva Engage localization bug.

Open a Microsoft 365 Support Request via Administrator

Standard User Limitations: Standard users cannot open support tickets directly with Microsoft 365 support. The request must be submitted by an individual with admin privileges in your organization's tenant.

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Frequently Asked Questions

Why are Vietnamese translations suddenly missing in my Viva Engage app?

This usually happens due to a bug in a recent app update, an incomplete language pack deployment from Microsoft, or caching issues on the iOS device.

Can I fix the translation issue by reinstalling the app?

Reinstalling the app or clearing your cache may occasionally fix display glitches, but if the translation is missing from Microsoft's current code build, it will require a backend fix from their developers.

What information does Microsoft need to investigate this bug?

Microsoft support will need your iOS version, the Viva Engage app version, the specific device language settings, the exact affected content, and screenshots demonstrating the missing translation.

Is there a workaround I can use while waiting for a fix?

Yes. You can try accessing Viva Engage through the Safari web browser on your iOS device. The web version often receives localization updates faster than the dedicated mobile app.

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