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How to Fix Missing Image Upload Icon in Yammer or Viva Engage Posts
Question details
Users are unable to add images to their posts because the image upload icon is missing in Yammer or Viva Engage communities.
- Product
- Yammer / Viva Engage
- Device & OS
- not provided
- Scenario
- Creating new posts or announcements within Yammer or Viva Engage communities.
- Observed behavior
- The image upload icon is completely hidden from the post creation interface, preventing users from attaching any images to their messages.
Verify if you have community or network administrator privileges, as modifying global file upload restrictions requires administrative access.
Enable File Uploads in Network Admin Settings
Apply this solution if the image upload icon is missing across all communities, which usually indicates a network-wide restriction.
Yammer and Viva Engage allow network administrators to restrict file uploads. When uploads are disabled globally, the image attachment icons are hidden for all users across the platform.
Log into your Yammer or Viva Engage account, click on the Settings gear icon, and select 'Edit network admin settings'.
Navigate to the 'Configurations' tab located in the administrative menu.
Scroll down to find the 'File upload permission' setting.
Change the setting to 'Allow people to upload and attach files in any format' and save your changes.
Verify Community SharePoint Resources
Use this solution if the image icon is missing in only one specific community.
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Frequently Asked Questions
Why is the image upload icon missing in only one Viva Engage community?
If the issue is isolated to a single community, it usually means the community lacks a functional connected SharePoint document library, which is required by Viva Engage to store uploaded files.
Can regular users bypass restricted network file-upload permissions?
No. If a network administrator has disabled file uploads in the global Viva Engage configurations, regular users cannot bypass this restriction to upload images.
Does using an external home network affect image uploads in Yammer?
Accessing the service from an external home network generally does not disable the upload icon itself, but strict corporate VPN policies or firewall rules might block the actual upload process.
