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How to Fix Yammer Viva Engage Images Showing Image Not Found

Huma Ashraf Ch Oct 10, 2026 870 views

Question details

Users are unable to view photos attached to Microsoft Yammer (Viva Engage) posts and receive an error message when clicking the image link.

How to Fix Yammer Viva Engage Images Showing 'Image Not Found'

Product: Microsoft Yammer (Viva Engage)
Device & OS: not provided
Scenario: Viewing community posts, scrolling through the feed, or clicking on direct image links within Yammer.
Observed behavior: Photos fail to load in the feed and display a text message reading 'Image not found' instead of the intended picture.

Before you start

Verify that you have a stable network connection and are actively signed into your Microsoft 365 tenant account with the correct permissions.

Solution 1Recommended

Isolate the Issue by Testing New Images

Determine whether the missing image is an isolated incident caused by a deleted source file or a broader tenant-wide issue in Microsoft 365.

Images in Yammer are often linked to connected SharePoint document libraries or OneDrive folders. If an image is moved, deleted, or has its sharing permissions restricted at the source, it will display an 'Image not found' error in the post. Running a few quick tests will help pinpoint the cause.

Check the original image source

If you are the original poster, check the connected SharePoint library or OneDrive folder to verify that the image file has not been deleted, moved, or renamed.

Test an image in the existing post

Edit the affected Yammer post and try uploading a new test image. Save the changes and refresh the page to see if the new image loads successfully.

Create a new Yammer post

Navigate to the community feed and create a brand new post. Attach a different test photo and publish it to determine if the problem affects all new posts or only older content.

Tenant-Wide Issues: If the test image fails to load in a newly created post, the issue may be affecting your entire Microsoft 365 tenant. In this case, contact your IT administrator to check for service health advisories.

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Frequently Asked Questions

Why do images randomly disappear from older Yammer posts?

Images typically disappear if the original file stored in the connected SharePoint document library or OneDrive was deleted, moved, or had its access permissions changed. Once the source link is broken, Yammer cannot display the image.

Can I recover a deleted image in Viva Engage?

If the image was uploaded and stored via SharePoint, you might be able to recover it from the SharePoint site's Recycle Bin within 93 days. If it was a direct upload that has been purged, you will need to re-upload the image from a local backup.

Does clearing the browser cache fix Yammer image loading errors?

Yes, occasionally a browser might load a cached broken link instead of the newly updated image path. Clearing your browser's cache and cookies, or opening Yammer in an Incognito/Private window, can help resolve false 'Image not found' errors.

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