Microsoft Account Errors

How to Fix Yammer or Viva Engage Notification Settings Redirect Loop

Guest Writer Oct 1, 2026 869 views

Question details

Users are unable to manage their personal email notification settings due to an infinite redirect loop to the Microsoft account-selection screen.

How to Fix Yammer or Viva Engage Notification Settings Redirect Loop

Product: Yammer and Viva Engage
Device & OS: not provided
Scenario: Attempting to access personal email notification settings in Yammer or Viva Engage.
Observed behavior: The settings page repeatedly redirects to the Microsoft account-selection screen. This issue persists across different web browsers and during private or incognito browsing sessions.

Before you start

Verify that the redirect loop still occurs in a private or incognito browsing window to completely rule out basic browser cache or stale URL issues before escalating the problem.

Solution 1Recommended

Escalate to a Microsoft 365 Administrator

Because the error happens across multiple browsers and private sessions, it is a backend service glitch requiring a Microsoft service request.

When an authentication loop bypasses local browser troubleshooting steps, it indicates a deeper configuration or synchronization error within Microsoft 365 services. Only your IT administrator can formally request Microsoft support to investigate backend account routing.

Contact IT Support

Reach out to your organization's IT department or dedicated Microsoft 365 administrator and describe the recurring redirect loop.

Log into the Admin Center

The administrator must log into the Microsoft 365 admin center using their admin credentials.

Open a Service Request

Navigate to the Support section in the admin center and open a new service request detailing the Viva Engage or Yammer redirect loop.

Provide Account Details

Supply the Microsoft support team with the affected user's account details and confirm that the issue is not reproducible on the service health dashboard.

Escalate to a Microsoft 365 Administrator

Service Health Dashboard: Sometimes similar issues are already flagged as known incidents on the Microsoft 365 Service Health Dashboard. Have your admin check there first.

Solution 2

Capture HAR Logs for Troubleshooting

Microsoft support development teams often require HTTP Archive (HAR) logs to identify exactly where the authentication redirect is failing.

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Frequently Asked Questions

Why does the Yammer notification settings page keep redirecting?

This happens due to a backend authentication glitch between Yammer/Viva Engage and Microsoft's account-selection servers, causing the system to continuously request account verification without successfully loading the page.

Will clearing my browser cookies fix the redirect loop?

If the issue persists in private browsing mode and across different browsers, clearing cookies or cache will not resolve it. This specific loop requires investigation by Microsoft support.

What are HAR logs and why does Microsoft support need them?

HAR (HTTP Archive) logs record the technical interactions between your web browser and a website. Microsoft developers use these logs to pinpoint exactly which server request is failing and triggering the infinite redirect.

Login & Account Issues