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How to Disable or Restrict the All Company Community in Viva Engage
Question details
A global administrator needs to disable or restrict posting in the All Company community in Viva Engage, but the settings are missing and the associated Microsoft 365 group was deleted.
- Product
- Viva Engage (Microsoft 365)
- Device & OS
- not provided
- Scenario
- Attempting to disable or restrict posting in the All Company community.
- Observed behavior
- The expected settings to restrict the community are not visible, possibly complicated by the recent deletion of the associated Microsoft 365 group.
Ensure you have global administrator or All Company community administrator privileges before attempting to change these settings or restore deleted groups.
Restore the Deleted Associated Microsoft 365 Group
If the Microsoft 365 group associated with the All Company community was deleted, it must be restored to access the community settings.
Deleted Microsoft 365 groups are retained in the Deleted Groups section for 30 days. Restoring the group is essential to bring back the missing community settings in Viva Engage so you can manage posting permissions.
Log in to the Microsoft 365 admin center using your global administrator credentials.
In the left navigation menu, go to the 'Groups' section and select 'Deleted groups'.
Locate the 'All Company' group in the list, select it, and click 'Restore group' to recover it.
Verify Administrator Permissions and Clear Browser Cache
Sometimes settings are hidden due to insufficient permissions or browser caching issues.
Check Service Incidents and Contact Microsoft Support
If the group is active and permissions are correct, a backend service issue might be causing the settings to disappear.
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Frequently Asked Questions
Why are my All Company community settings missing in Viva Engage?
Settings may be missing if you lack the specific All Company community administrator role, if your browser cache is causing display issues, or if the associated Microsoft 365 group was recently deleted.
Can I recover a deleted Microsoft 365 group for Viva Engage?
Yes, deleted Microsoft 365 groups are kept in the 'Deleted groups' section of the Microsoft 365 admin center for 30 days. During this window, a global administrator can restore the group and its associated community settings.
How do I restrict users from posting in the All Company community?
Once you have the correct admin permissions and the group is active, you can access the community settings in Viva Engage and change the posting permissions to restrict regular members from starting new conversations.
