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How to Fix Viva Engage Files Stuck Uploading in All Company Community
Question details
Users are unable to upload or view files specifically within the default All Company community in Viva Engage, with uploads freezing indefinitely.
- Product
- Viva Engage
- Device & OS
- not provided
- Scenario
- Attempting to share or open documents within the default All Company community group.
- Observed behavior
- File uploads remain completely stuck in the All Company community, whereas the same file operations work flawlessly in newly created communities.
Verify that your internet connection is stable and check if the upload issue happens with all file types or just specific ones before troubleshooting further.
Test Viva Engage in a Private Browser Window
Using an InPrivate or Incognito window helps rule out browser cache, corrupted cookies, or conflicting browser extensions as the cause of the upload failure.
Browser extensions and outdated cache files can frequently interfere with complex web applications like Viva Engage. Running the site in a private window disables most extensions and starts a fresh session.
Launch your web browser. Press Ctrl+Shift+N (for Chrome/Edge) or Ctrl+Shift+P (for Firefox) to open a new Incognito or InPrivate window.
Navigate to the Microsoft 365 portal and sign in using your organizational credentials.
Open Viva Engage, navigate to the All Company community, and attempt to upload the file again to see if the process completes.
Submit a Microsoft 365 Support Request
If private browsing does not resolve the issue, it indicates a backend configuration problem with the All Company community that requires Microsoft Support.
Experience Hassle-Free File Sharing and Collaboration with WPS Office
When platform-specific bugs and network configurations disrupt your Microsoft 365 workflow, WPS Office offers a seamless, reliable, and free alternative. Enjoy robust document creation and native cloud collaboration without being tied to a single complex ecosystem.
- 1. Download the software: Visit the official WPS Office website to download the lightweight installer for your preferred operating system.
- 2. Open your existing files: Launch WPS Office and open any Microsoft Office documents directly; your original formatting will remain perfectly intact.
- 3. Share with ease: Use the integrated share button to generate a secure link, allowing colleagues to view or edit without complex community setups.
Frequently Asked Questions
Why do files only get stuck in the All Company community?
The All Company community is a default, organization-wide group connected to a specific underlying SharePoint site. Unique permission conflicts, storage quota limits, or corrupted configurations on this specific site can prevent uploads, even when newly created communities operate normally.
What is a HAR log and why does Microsoft Support ask for it?
A HAR (HTTP Archive) log records the exact network communication between your web browser and the Viva Engage servers. Microsoft Support uses this data to pinpoint exactly where and why the file upload request is failing on the backend.
Can I fix this upload issue without involving my IT administrator?
If testing in an Incognito window or clearing your browser cache does not solve the problem, you will need your IT administrator. The issue likely requires changes to tenant-level administrative settings or a formal Microsoft Support ticket, which standard users cannot authorize.
