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Fix Unable to Update All Company Cover Image in Viva Engage
Question details
Users are unable to successfully upload or change the cover photo specifically for the All Company community in Viva Engage, while the same action works perfectly for standard communities.
- Product
- Viva Engage
- Device & OS
- not provided
- Scenario
- A tenant or community administrator is attempting to update the community cover image for the All Company group.
- Observed behavior
- The cover image upload process fails exclusively for the All Company community, despite working without issues in other normal communities.
Verify that your image file meets the standard Viva Engage format requirements and ensure that you hold active Microsoft 365 tenant administrator permissions before proceeding.
Collect Environment Details and Contact Microsoft Support
Use this solution if the upload issue is isolated strictly to the All Company community, as this typically indicates a backend tenant synchronization issue requiring Microsoft Support intervention.
Because the All Company community possesses unique tenant-wide configurations in Microsoft 365, standard troubleshooting often cannot resolve exclusive upload errors. Tenant administrators must escalate this specific bug directly to Microsoft.
Upload the exact same cover image to a normal (non-All Company) community in Viva Engage to confirm whether the issue is isolated to the All Company environment.
Capture the specific error message displayed on the screen. Document your Viva Engage network configuration, the image file details (size and format), and note the exact time the failure occurred.
Navigate to the Microsoft 365 admin center. Go to 'Support' > 'Help & support', and open a new service request. Provide the support agent with the collected details and explicitly state that the issue is reproducible only in the All Company community.
Verify Image Specifications and Clear Cache
Perform basic image validation and browser maintenance to rule out local caching issues or unsupported file parameters before escalating the issue.
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Frequently Asked Questions
Why does the cover image upload work in normal communities but fail in All Company?
The All Company community in Viva Engage has special system configurations and tenant-wide settings that differ from standard communities. Occasionally, backend synchronization or permission errors can occur that prevent profile or cover image updates exclusively in this group.
What are the recommended dimensions for a Viva Engage cover photo?
For optimal display, cover images in Viva Engage should be exactly 1360 x 850 pixels. Make sure your image file is less than 20MB in size and saved in a widely supported format like JPG or PNG.
Who has the authority to change the All Company cover image in Viva Engage?
Because it is a tenant-wide default group, only verified Network Admins or designated All Company community administrators possess the necessary permissions to update the cover photo for the All Company community.
How do I find my Viva Engage environment details for Microsoft Support?
You can locate your network details by navigating to the Viva Engage admin center, checking your network configuration settings, and capturing the specific URL along with the correlation ID presented on the screen when the upload fails.
