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How to Fix Viva Engage All Company Image Not Updating
Question details
Users are unable to successfully update the cover or profile picture for the All Company community in Viva Engage.
- Product
- Viva Engage
- Device & OS
- not provided
- Scenario
- Updating the community cover or profile image for the All Company group.
- Observed behavior
- Uploaded images fail to save, causing the community image to revert to the default picture or display an upload error.
Verify that your image file meets the recommended Viva Engage size specifications and is saved in a supported format like JPG or PNG.
Troubleshoot Browser and Report Tenant-Wide Issues
Determine if the issue is isolated to a specific browser or if it requires a tenant-wide Microsoft 365 service request.
Often, upload failures in web applications can be attributed to local browser cache issues. If clearing the cache or switching browsers does not help, the problem might be a service-level degradation affecting multiple users within your organization.
Open a different supported web browser (such as Microsoft Edge, Google Chrome, or Mozilla Firefox) and attempt to upload the Viva Engage All Company image again.
Ask colleagues within your organization to try uploading an image to the community to see if they experience the same error.
If the issue persists across different users and browsers, reach out to your IT department or Microsoft 365 Administrator.
Instruct the Microsoft 365 Administrator to navigate to the Microsoft 365 admin center, go to the Support tab, and open a new service request so the tenant and service can be investigated by Microsoft.
Enhance Team Collaboration with WPS Office
While you wait for Microsoft Support to resolve your Viva Engage service issue, keep your team's document collaboration running smoothly. WPS Office is a comprehensive, free office suite that offers seamless file sharing and outstanding compatibility with Microsoft formats.
- 1. Download the installer: Visit the official WPS Office website and click the free download button for your operating system.
- 2. Install the software: Run the downloaded installation file and follow the straightforward on-screen instructions.
- 3. Start collaborating: Open WPS Office to instantly view, edit, and share your important documents with your team.
Frequently Asked Questions
What is the recommended image size for a Viva Engage community cover photo?
The ideal size for a Viva Engage community cover photo is 1360 x 550 pixels. Using dimensions close to this recommendation helps prevent unwanted cropping or display errors.
Why does my Viva Engage community image keep reverting to the default icon?
This can happen due to a browser caching error, a temporary sync delay in the cloud, or an ongoing service incident within your Microsoft 365 tenant that prevents new files from being saved properly.
How can my administrator open a support ticket for Viva Engage?
Administrators can log into the Microsoft 365 admin center, select 'Support' from the left-hand navigation menu, click 'New service request', and describe the Viva Engage image upload issue to get assistance from Microsoft.
