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How to Fix Viva Engage All Company Profile Image Not Saving
Question details
Administrators are unable to change or save the profile picture or cover photo for the All Company community in Viva Engage, often encountering a 403 error.
- Product
- Viva Engage
- Device & OS
- not provided
- Scenario
- Updating the community profile or cover image in Viva Engage.
- Observed behavior
- Image changes fail to save, and upload requests repeatedly return a 403 Forbidden error.
Ensure you have the necessary administrator permissions for the Viva Engage community and check your internet connection before attempting to upload new images.
Optimize the Image and Upload in Incognito Mode
Converting the image to a smaller PNG file and using a private browser session can resolve browser caching and formatting issues.
Browser cache or strict file size limitations can sometimes block image uploads. Testing in an incognito window with a compressed file rules out local browser issues.
Convert your target profile picture or cover photo to a standard PNG format.
Resize or compress the image so the total file size is strictly below 100 KB.
Launch Google Chrome and open an incognito or private browsing window.
Log in to portal.office.com, open Viva Engage, navigate to Communities > All Company, and attempt the image upload again.
Escalate to the Viva Engage Backend Team
If basic troubleshooting fails and the POST request returns a 403 Forbidden response, the issue requires intervention from Microsoft backend support.
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Frequently Asked Questions
Why am I getting a 403 Forbidden error when uploading an image in Viva Engage?
A 403 error during image upload usually means your account lacks the necessary backend permissions to modify the community profile, or there is a server-side bug temporarily blocking the POST request.
What are the recommended image settings for a Viva Engage community?
While exact limits can vary, it is best practice to keep your community images below 100 KB and use standard formats like PNG or JPG to ensure successful and quick uploads.
Can any user change the 'All Company' community profile picture?
No, the 'All Company' community has special restrictions. Modifications to its profile picture, cover photo, or name generally require specific Microsoft 365 global admin or Viva Engage network admin privileges.
