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How to Fix Duplicate All Company Communities in Viva Engage

Natalie Taylor Oct 12, 2026 870 views

Question details

Users are seeing two 'All Company' communities in Viva Engage, with one functioning normally and the other appearing to be a deleted or broken duplicate.

How to Fix Duplicate All Company Communities in Viva Engage

Product: Viva Engage
Device & OS: not provided
Scenario: Navigating the Viva Engage interface and attempting to access the organization-wide All Company community.
Observed behavior: Viva Engage displays two All Company communities. One opens normally, while the other appears deleted or inaccessible, despite the Microsoft 365 admin center only showing one corresponding group.

Before you start

Ensure you have Microsoft 365 Administrator privileges, as you will need access to the Microsoft 365 admin center to verify group status and open a support ticket.

Solution 1Recommended

Verify Microsoft 365 Groups and Open a Support Ticket

Check the backend admin center to confirm if the duplicate community is an orphaned record, then escalate to Microsoft Support for removal.

Viva Engage communities are intrinsically linked to Microsoft 365 groups. When a synchronization failure occurs during a group deletion, the backend data may leave a 'ghost' or orphaned community visible in the Viva Engage user interface.

Because this duplicate is a remnant of stale backend data, administrators cannot manually delete it from the standard interface. A support ticket must be raised so Microsoft engineers can safely clear the orphaned logs from the backend.

Log in to the Admin Center

Go to the Microsoft 365 admin center and sign in using your global or groups administrator credentials.

Navigate to Teams & Groups

On the left navigation pane, expand the 'Teams & groups' menu and click on 'Active teams and groups'.

Search for All Company

Use the search bar to look for 'All Company'. If only one group appears here but two are showing in Viva Engage, you have confirmed that the second community is an orphaned record.

Open a Support Ticket

Click on 'Support' > 'Help & support' in the admin center navigation menu. Open a new service request, explaining that an orphaned Viva Engage community needs backend deletion, and allow the Microsoft support team to collect the necessary logs.

Backend Investigation: Do not attempt to delete the single, functioning 'All Company' group in the admin center, as this will remove the working community and will not resolve the orphaned duplicate.

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Frequently Asked Questions

Why do deleted communities still show up in Viva Engage?

Deleted communities may still appear in the interface due to backend data synchronization delays or errors. If the Microsoft 365 group is deleted but the Viva Engage endpoint fails to update, an orphaned 'ghost' community is left behind.

Can I manually delete a duplicate ghost community in Viva Engage?

No. If the duplicate community does not have a corresponding active group in the Microsoft 365 admin center under 'Teams & groups', it is a backend remnant. An administrator must contact Microsoft Support to remove the stale data.

How long does it typically take for Viva Engage to sync deleted groups?

Usually, group deletions synchronize across all Microsoft 365 services within a few hours. If a deleted community remains fully visible after 24 hours, it has likely become an orphaned record requiring support intervention.

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