'%3e%3cpath%20d='M8%200C12.4183%200%2016%203.58172%2016%208C16%2012.4183%2012.4183%2016%208%2016C3.58172%2016%200%2012.4183%200%208C0%203.58172%203.58172%200%208%200ZM11.6162%204.38379C11.2257%203.99337%2010.5927%203.99338%2010.2021%204.38379L8%206.58594L5.79785%204.38379C5.40732%203.99334%204.77429%203.99329%204.38379%204.38379C3.99331%204.77429%203.99335%205.40733%204.38379%205.79785L6.58594%208L4.38379%2010.2021C3.99348%2010.5927%203.99341%2011.2257%204.38379%2011.6162C4.77426%2012.0066%205.40734%2012.0065%205.79785%2011.6162L8%209.41406L10.2021%2011.6162C10.5927%2012.0066%2011.2257%2012.0067%2011.6162%2011.6162C12.0067%2011.2257%2012.0066%2010.5927%2011.6162%2010.2021L9.41406%208L11.6162%205.79785C12.0066%205.40735%2012.0066%204.77429%2011.6162%204.38379Z'%20fill='%23080E17'%20fill-opacity='0.46'/%3e%3c/g%3e%3cdefs%3e%3cclipPath%20id='clip0_3761_713'%3e%3crect%20width='16'%20height='16'%20fill='white'/%3e%3c/clipPath%3e%3c/defs%3e%3c/svg%3e)
Fix Cannot Upload Photos to Viva Engage All Company Community
Question details
Users are unable to upload cover or profile photos to the All Company community in Viva Engage.
- Product
- Viva Engage
- Device & OS
- not provided
- Scenario
- Attempting to customize the All Company community by adding or updating the cover photo or profile photo.
- Observed behavior
- The uploaded cover or profile photo fails to upload successfully, or the image immediately disappears after the upload attempt.
Verify that your internet connection is stable and ensure your image file meets the standard format (JPEG or PNG) and size limits for Viva Engage before proceeding.
Upload Photos Using InPrivate or Incognito Mode
Bypassing your browser cache using an incognito window can resolve upload errors caused by corrupted temporary files or browser extensions.
Browser cache conflicts or third-party extensions often interfere with script execution on Microsoft 365 web apps. Using an InPrivate or Incognito window runs the browser without loaded cache or extensions, providing a clean environment to upload your files.
Launch your web browser and open a new InPrivate window (if using Microsoft Edge) or Incognito window (if using Google Chrome).
Navigate to the Viva Engage web portal and log in with your Microsoft 365 account credentials.
Go to the All Company community page and attempt to upload your cover photo or profile photo again.
Contact Microsoft 365 Admin Support for HAR Log Review
If the incognito method fails, your Microsoft 365 administrator will need to create a support ticket and provide HAR logs to diagnose underlying server issues.
Experience a Lightweight Office Suite with WPS Office
While troubleshooting online enterprise services like Viva Engage, you can streamline your local document, spreadsheet, and presentation workflows using WPS Office. It provides high compatibility with Microsoft Office formats in a single, lightweight application.
- 1. Download and Install: Visit the official WPS Office website to download the free installation package for your operating system.
- 2. Open Your Documents: Launch WPS Office and easily open any existing Microsoft Office files (.docx, .xlsx, .pptx) without losing formatting.
- 3. Edit and Save: Use the comprehensive editing tools to modify your work, then save it locally or to the cloud in your preferred format.
Frequently Asked Questions
What image formats are supported for Viva Engage cover photos?
Viva Engage typically supports standard image formats like JPEG, PNG, and GIF. Ensure your image file is not corrupted and uses one of these standard extensions rather than modern web formats like WEBP.
Why do my Viva Engage photos keep disappearing after upload?
This usually happens due to browser cache conflicts, network timeouts, or server-side synchronization delays in Microsoft 365. Trying an InPrivate or Incognito window helps rule out local cache or extension interference.
What are HAR logs and why does Microsoft Support need them?
HAR (HTTP Archive) logs record all network requests made by your web browser. Microsoft Support uses these logs to pinpoint exactly where the photo upload request is failing on the network or server level.
