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How to Fix Viva Engage Attachment Rendering Errors When Uploading Images
Question details
Users encounter rendering errors and pixelated previews when attempting to upload images to Viva Engage.
- Product
- Viva Engage
- Device & OS
- not provided
- Scenario
- Uploading high-resolution images through a SharePoint web part or a Viva Engage community site.
- Observed behavior
- The system displays a 'We had a problem rendering some of your attachments' error message, and uploaded images may appear pixelated in the preview pane.
Verify that your internet connection is stable and that the image file you are trying to upload is not corrupted by opening it locally on your computer first.
Verify Image Format, Size, and Dimensions
Ensure the image complies with Viva Engage's strict dimension and file size limits to prevent rendering failures.
Viva Engage restricts the dimensions and file sizes of uploaded media to maintain performance. Exceeding these limits often triggers attachment rendering errors or heavy pixelation.
Right-click your image file and select Properties (Windows) or Get Info (Mac) to ensure the file size is under the 10 MB maximum limit.
In the same properties window, check the Details tab to confirm the image dimensions do not exceed 7,680 pixels in width and 4,320 pixels in height.
If your image is in a non-standard format, open it in a basic photo editor and use 'Save As' to export it as a standard JPEG or PNG file, then attempt the upload again.
Clear Browser Cache or Use Private Browsing
Bypass corrupted local browser data that might be interfering with the image upload script.
Test Across Different Communities and Views
Isolate the issue to determine if the rendering error is a localized community glitch or a broader service issue.
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Frequently Asked Questions
What are the exact image size limits for Viva Engage?
Viva Engage supports a maximum image dimension of 7,680 pixels wide by 4,320 pixels high. Additionally, the file size of the image must not exceed 10 megabytes (MB).
Why does my uploaded image look pixelated in the Viva Engage preview?
Pixelation in the preview usually occurs when the platform heavily compresses an image that has very high resolutions or non-standard aspect ratios. Ensuring your image falls well within the recommended dimension limits can help retain preview quality.
How can I tell if the rendering error is a widespread service issue?
You can isolate the issue by trying to upload the image using a completely different web browser or by testing the upload in a different Viva Engage community. If colleagues are experiencing the exact same error, it is likely a broader service interruption or tenant-level restriction.
