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Fix Microsoft Delve Projects, Skills, and Expertise Fields Not Updating

Camila Milosovich Oct 7, 2026 870 views

Question details

Users are unable to add new terms to the Projects, Skills, and Expertise fields in their Microsoft Delve profiles across multiple Microsoft 365 tenants.

How to Fix Microsoft Delve Projects, Skills, and Expertise Fields Not Updating

Product: Microsoft Delve
Device & OS: not provided
Scenario: Attempting to update a user profile by adding new skills, projects, or expertise keywords in Microsoft Delve.
Observed behavior: Existing terms can be successfully selected and saved, but the system fails to add or save any newly created terms in the Delve editor.

Before you start

Ensure you have your Microsoft 365 login credentials ready and identify your organization's specific SharePoint tenant name, as you will need it to access the classic profile editor.

Solution 1Recommended

Use the Classic SharePoint Profile Editor (User Workaround)

Since the modern Delve UI fails to add new keywords, use the classic SharePoint profile editing page to successfully update your Projects, Skills, and Expertise fields.

This is a known issue across several Microsoft 365 tenants where the Delve interface stops communicating properly with the SharePoint Keyword Term Store for new entries. Bypassing Delve and using the classic SharePoint URL directly is the most reliable workaround.

Identify your tenant name

Find your Microsoft 365 tenant name. This is usually your company's name found in the URL when you log into Microsoft 365 on the web (e.g., 'contoso' in contoso.sharepoint.com).

Navigate to the classic editor

Open a web browser and type the following URL, replacing 'YOURTENANT' with your actual tenant name: https://YOURTENANT-my.sharepoint.com/_layouts/15/editprofile.aspx

Update your fields

Scroll down to the Projects, Skills, and Expertise sections on the classic profile page, type in your new terms, and save your changes. The updates will eventually sync back to your Delve profile.

Syncing Time: It may take some time for the changes made in the classic SharePoint editor to reflect visually on your modern Microsoft Delve profile page.

Solution 2

Add New Keywords via SharePoint Admin Center (Admin Workaround)

Microsoft 365 Administrators can manually add new keywords to the SharePoint Term Store, making them available for users to select in Delve.

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Frequently Asked Questions

Why won't Microsoft Delve let me add new skills or expertise?

This is due to a known synchronization bug across multiple Microsoft 365 tenants where the Delve interface fails to write new entries to the SharePoint Keyword Term Store. You can only select terms that already exist in the database.

How do I find my SharePoint tenant URL for the workaround?

Your tenant name is typically your organization's name. You can find it by logging into your Microsoft 365 account on the web and looking at the address bar for a URL formatted like 'yourcompanyname-my.sharepoint.com'.

Will Microsoft fix this Delve profile editor bug?

The issue has been reported to Microsoft Support by multiple tenants. While there has been no official constructive update or timeline for a fix, reporting it via your Microsoft 365 Admin Center can help escalate the priority.

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