Office Settings & Configuration

How to Fix Microsoft 365 Profile Picture Not Updating in Delve

Muhammad Talha Sep 30, 2026 868 views

Question details

The user needs to resolve an issue where a newly uploaded profile picture fails to appear in Microsoft 365 Delve.

Product: Microsoft 365 Delve
Device & OS: not provided
Scenario: Updating a user profile picture within the Microsoft 365 ecosystem.
Observed behavior: The newly uploaded profile picture does not display in Delve due to potential browser caching issues, server synchronization delays, or stalled profile updates.

Before you start

Ensure your image file is in a supported format like JPG or PNG, is under 4MB in size, and that your organization permits users to modify their own profile pictures.

Solution 1Recommended

Upload the Profile Picture Using Chrome Incognito Mode

Using an incognito window bypasses your local browser cache, ensuring you interact directly with the server and upload the image successfully.

Browser caching often causes Microsoft 365 portals to display old profile data. Logging in via a private or incognito window forces the browser to fetch the most recent data and prevents cached scripts from interfering with the upload process.

Open an Incognito Window

Launch Google Chrome and press Ctrl+Shift+N (Windows) or Cmd+Shift+N (Mac) to open a new Incognito window.

Sign In to Microsoft 365

Navigate to https://portal.office.com and log in with your Microsoft 365 account credentials.

Access Profile Settings

Click on your current profile picture or initials in the top right corner of the dashboard, then select the camera icon.

Upload and Save

Upload your new profile picture and confirm the changes. Allow up to 24 hours for the new image to synchronize across Delve, Teams, and Outlook.

Synchronization Delay: Microsoft 365 services rely on a central directory that can take up to 24 hours to fully propagate profile picture updates to all apps, including Delve.

Solution 2

Request Administrator Investigation

If the profile picture still fails to update after 24 hours, your Microsoft 365 administrator may need to resolve backend sync issues.

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Frequently Asked Questions

Why does it take so long for my Microsoft 365 profile picture to update in Delve?

Microsoft 365 uses a decentralized caching system across its various applications. When you update your picture, it has to sync from the central Exchange directory to SharePoint, Delve, Teams, and other apps. This propagation process can take up to 24 hours.

Can my organization prevent me from changing my profile picture?

Yes. Microsoft 365 administrators can enforce policies that restrict users from modifying their own profile pictures. If you do not see the camera icon when clicking your profile avatar, your IT department has likely locked this setting.

Does clearing my browser cache help with Delve profile picture visibility?

Yes. Browsers frequently cache image files to speed up page loading. Even if your picture successfully synced on the backend, your browser might still display the old cached image. Clearing your cache or using Incognito mode forces the browser to download the latest image.

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