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Fix Microsoft Delve Profile Cannot Be Updated or Saved Error

Steve K Oct 10, 2026 869 views

Question details

Users are unable to update or save their Microsoft Delve profile sections.

Product: Microsoft Delve
Device & OS: not provided
Scenario: Updating profile sections such as Projects, Skills and expertise, Schools and education, or Interests and hobbies in Microsoft Delve.
Observed behavior: A 'Sorry, something went wrong' error appears. Clicking 'Try again' may cause the section to disappear until the page is manually refreshed.

Before you start

Ensure you have a stable internet connection and try accessing Microsoft Delve in an incognito or private browsing window to rule out temporary browser cache issues before escalating.

Solution 1Recommended

Contact Microsoft 365 Support via Admin Center

Because this is an unexpected backend issue, it requires investigation by Microsoft support to resolve.

This profile saving error originates from the Microsoft 365 backend. Standard troubleshooting on the user side will not resolve it permanently, meaning Microsoft support must intervene and investigate the server logs.

Log in to Admin Center

Navigate to the Microsoft 365 Admin Center and log in using your administrator credentials.

Create a New Service Request

Go to the 'Support' section in the left-hand navigation pane and select 'New service request'.

Provide Error Details

Describe the Delve profile updating error and attach diagnostic details, including HAR logs, to help the support team identify the backend failure.

Submit the Ticket

Submit your request and wait for Microsoft 365 backend engineers to investigate and fix the synchronization issue.

Contact Microsoft 365 Support via Admin Center

For Non-Administrators: If you do not have administrative privileges, you must contact your organization's Microsoft 365 administrator or IT department to open the support request on your behalf.

Solution 2

Capture HAR Logs for Diagnostics

Support will need HAR (HTTP Archive) logs to identify exactly where the connection or backend process fails during the profile update.

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Frequently Asked Questions

Why does my Delve profile section disappear when I click 'Try again'?

This is a glitch related to the saving error. When the backend fails to process the update, the user interface element may crash or hide. Refreshing the web page will restore the section, although your new changes will remain unsaved.

Can a standard user submit a ticket for Delve backend issues?

No, standard Microsoft 365 users cannot directly submit backend service requests to Microsoft. You must report the issue to your organization's IT department or Microsoft 365 Administrator, who can then raise a ticket via the Admin Center.

What are HAR logs and why does Microsoft support need them?

HAR (HTTP Archive) logs record the interaction between your web browser and the website. Microsoft support uses these logs to pinpoint exactly which server request or API is failing when you try to update your Delve profile.

Will my previously saved Delve profile data be lost because of this error?

No. The 'Sorry, something went wrong' error only prevents new updates from being successfully saved. Your existing profile data remains intact and securely stored on Microsoft's servers.

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