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How to Fix a Rotated Microsoft Delve Profile Photo
Question details
The user needs to correct a profile photo in Microsoft Delve that displays with the wrong orientation.
- Product
- Microsoft Delve
- Device & OS
- not provided
- Scenario
- Uploading or updating a user profile picture within the Microsoft 365 ecosystem.
- Observed behavior
- The profile photo displays sideways or upside down after uploading to Delve, ignoring any rotation adjustments made prior to the upload.
Ensure you have your original profile image saved locally on your computer and have access to a basic image editing application like Microsoft Paint.
Re-save the Image using Paint and Upload via Microsoft Teams
This method strips problematic EXIF rotation metadata by creating a fresh JPEG copy, and uses Microsoft Teams to reliably push the correct image across all Microsoft 365 services.
Often, smartphones and modern digital cameras save rotation data in the image's EXIF metadata. While your computer reads this metadata and displays the image correctly, certain web platforms like Microsoft Delve may strip or ignore it during the upload process, causing the image to revert to its raw, unrotated state.
By opening the file in Paint and saving it as a new file, you permanently embed the correct orientation into the image pixels, discarding the confusing metadata.
Locate your original profile photo on your computer, right-click the file, hover over 'Open with', and select 'Paint'.
If the image appears rotated in Paint, use the rotation tools located in the top toolbar to orient the photo right-side up.
Click on 'File' in the upper left corner, hover over 'Save as', select 'JPEG picture', and save the file to your desktop with a new, recognizable name.
Launch the Microsoft Teams desktop app or web version. Click your profile icon at the top right, select your picture to edit it, and upload the newly saved JPG.
Allow up to 24 hours for the new profile photo to fully synchronize from Teams to Microsoft Delve, Outlook, and other Microsoft 365 applications.
Looking for a Lightweight Office Suite? Try WPS Office
While you wait for your Microsoft 365 profile to sync, consider trying WPS Office. It is a fully featured, lightweight, and free office suite that perfectly handles your Word, Excel, and PowerPoint files without the need for expensive subscriptions.
- 1. Download the Installer: Visit the official WPS Office website and click the free download button for your operating system.
- 2. Install WPS Office: Run the downloaded installation file and follow the simple on-screen instructions to set up the software.
- 3. Start Creating: Open WPS Office and instantly start working on your documents, spreadsheets, or presentations with familiar tools.
Frequently Asked Questions
Why does my profile photo rotate on its own when I upload it to Delve?
This happens because the image contains EXIF rotation metadata recorded by your camera or phone. Delve's upload system often ignores this metadata, displaying the photo in its original, raw orientation rather than how it appears in your computer's photo viewer.
How long does it take for a Teams profile photo to sync to Microsoft Delve?
Profile picture synchronization across Microsoft 365 services can be delayed due to server caching. It typically takes anywhere from a few hours to a full 24 hours for a newly uploaded Teams photo to appear correctly in Delve, SharePoint, and Outlook.
Can I upload a PNG file instead of a JPG for my profile?
Yes, Microsoft 365 supports PNG uploads. However, saving the file specifically as a JPG using basic editors like Paint is often recommended as the most reliable way to flatten the image and strip stubborn EXIF rotation metadata.
