Fix OneDrive Cannot Create a Base Folder for a Second Account
Question details
The user needs to successfully add a second account to their desktop cloud storage app and generate its base folder.
- Product
- Microsoft OneDrive
- Device & OS
- Windows
- Scenario
- Attempting to add a second account via Settings > Account > Add an account in the desktop application.
- Observed behavior
- The primary account functions normally, but the app throws an error stating it cannot create the new account's base folder when the second account is selected.
Ensure you have administrator privileges on your computer, as you may need to reset application data or modify registry settings. It is highly recommended to back up your Windows Registry before making any advanced changes.
Verify Web Access and Reset the Application
Check your account permissions online and clear the local application cache to resolve basic configuration errors.
Often, folder creation failures stem from a desynchronized local cache rather than the account itself. Resetting the app clears these temporary roadblocks without deleting your actual files.
Navigate to OneDrive.com in your web browser, sign in with the second account, and attempt to create a new test folder to verify your account permissions are intact.
Press the Windows Key + R simultaneously on your keyboard to open the Run command window.
Type '%localappdata%\Microsoft\OneDrive\onedrive.exe /reset' into the Run dialog and click OK.
Wait a few moments for the app to restart automatically (or launch it manually from the Start menu), then try adding your second account again via Settings > Account > Add an account.
Remove Configuration Keys from the Registry
Clear deep-seated application configurations to force the app to rebuild its environment from scratch.
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If you are experiencing persistent configuration issues with cloud storage and file management, consider switching to WPS Office. It provides an intuitive, all-in-one workspace with built-in cloud support, allowing you to easily handle multiple accounts and access your files without complex registry tweaks.
- 1. Download the software: Visit the official WPS website and download the free WPS Office suite for your PC.
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Frequently Asked Questions
Why does my PC fail to create a base folder for a new account?
This error typically occurs due to corrupted local application caches, conflicting registry keys from previous installations, or restrictive permissions in your Windows user profile folder.
Can I add two personal accounts to the same desktop sync app?
Standard Microsoft OneDrive configurations only allow linking one personal account to the desktop app at a time. A second account can generally only be added if it is a Work or School account.
Will reinstalling the app delete my locally synced documents?
No. Uninstalling and reinstalling the cloud storage application only removes the software itself. Your files remain safely stored in your local directory and in the cloud.
