How to Change or Remove an Incorrect SharePoint URL in Acrobat
Question details
The user needs to correct a misconfigured SharePoint account URL in Adobe Acrobat to ensure files are saved to the proper location.
- Product
- Adobe Acrobat
- Device & OS
- not provided
- Scenario
- When attempting to save a PDF document using the 'Save As' dialog in Acrobat, the application navigates to an incorrect or broken SharePoint location.
- Observed behavior
- The Save As dialog opens the wrong SharePoint directory because the account URL was set up incorrectly and needs to be updated.
Before proceeding, ensure you have copied the correct, complete SharePoint document library URL provided by your team or IT administrator, and check that you have active internet connectivity.
Remove and Re-add the SharePoint Account
Since Acrobat does not allow direct editing of an existing SharePoint URL, the most effective solution is to remove the incorrect account profile and create a new one with the proper link.
Removing the connection from Acrobat will not delete or alter any files hosted on your actual SharePoint server. It simply resets the software's pathway to the cloud storage.
Open Adobe Acrobat and navigate to the 'Home' screen by clicking the Home tab in the upper-left corner.
Look at the left-hand navigation pane and scroll down to the 'Other Storage' or 'Shared' section where your current SharePoint account is listed.
Hover your mouse over the incorrectly configured SharePoint account. Click the 'Remove Account' icon (typically resembling an 'X' or a trash can) that appears next to it.
Once the old account is removed, click on 'Add an Account' in the left pane. Select 'SharePoint Site' from the list of available cloud storage options and click 'Add'.
Type a recognizable Account Name, paste the newly verified and correct SharePoint URL into the Web Address field, and click 'Continue' to authenticate.
Switch to WPS Office for a Seamless PDF and Document Experience
If third-party app integrations and SharePoint configurations continue to cause workflow disruptions, consider trying WPS Office. It provides an intuitive, all-in-one platform featuring robust PDF editing, Word processing, Spreadsheets, and Presentations with excellent cloud compatibility.
- 1. Download the software: Visit the official WPS Office website and click the download button for your operating system.
- 2. Install and launch: Run the installer, follow the on-screen setup prompts, and open the WPS Office desktop application.
- 3. Manage your PDFs: Click on the 'PDF' tab on the home screen to instantly start viewing, editing, or saving your PDF documents securely.
Frequently Asked Questions
Can I edit the existing SharePoint URL directly in Acrobat without removing the account?
No, Adobe Acrobat currently does not offer a feature to directly modify or edit a saved SharePoint URL. The only way to fix an incorrect path is to remove the existing account entirely and add it back with the correct URL.
Why does my Acrobat Save As dialog default to the wrong SharePoint folder?
This happens when the Web Address (URL) entered during the initial SharePoint account setup in Acrobat was either typed incorrectly, or the SharePoint directory structure has since been moved or renamed by your IT administrator.
Will removing my SharePoint account from Acrobat delete my hosted PDF files?
No. Deleting the SharePoint account configuration from Adobe Acrobat only severs the application's connection to the server. Your files and folders remain safe and completely unaffected on the SharePoint platform itself.
