How to Fix Expired SharePoint Credentials in Acrobat Tracker
Question details
The user needs to fix a synchronization issue in Acrobat DC Tracker caused by an expired SharePoint login token after a recent password change.
- Product
- Adobe Acrobat DC
- Device & OS
- not provided
- Scenario
- Attempting to synchronize PDF comments with a SharePoint server after the user's SharePoint password was recently updated.
- Observed behavior
- Acrobat DC Tracker cannot synchronize comments and displays an error message stating that the login credentials are expired or invalid.
Ensure you have your new, active SharePoint login credentials available and verify you can log into your SharePoint account via a web browser before updating Acrobat.
Re-enter SharePoint Credentials via Acrobat Tracker
Clear the outdated credentials and prompt Acrobat to accept your new SharePoint password for successful synchronization.
When your SharePoint password changes, Acrobat Tracker may hold onto the old authentication token, causing comment sync failures. Forcing the tracker to ask for new credentials is the standard fix to restore connectivity.
Launch Adobe Acrobat DC. Go to the 'View' menu and select 'Tracker', or open it directly from your Shared Review tools.
In the Tracker window, locate the specific SharePoint server or the active document review that is returning the credential error.
Look for an option to edit the server settings or re-enter your sign-in information. Enter your new SharePoint password when the system prompts you.
If no sign-in prompt appears directly, sign out of your connected Adobe or SharePoint account within Acrobat. Restart Acrobat DC, and attempt to reconnect to the SharePoint location to trigger a fresh login prompt.
Try WPS Office for Seamless Document Management
If you frequently encounter synchronization issues with third-party trackers and SharePoint, consider switching to WPS Office. It provides a lightweight, free alternative that natively supports PDF commenting, editing, and cloud collaboration without complicated credential setups.
- 1. Download WPS Office: Visit the official WPS website and download the free installation package.
- 2. Install the Software: Run the installer and follow the simple on-screen instructions to complete the setup.
- 3. Open and Collaborate: Launch WPS Office to easily open, edit, and collaborate on your PDFs and Office documents.
Frequently Asked Questions
Why does Acrobat Tracker say my SharePoint credentials are invalid?
This typically occurs when your SharePoint or Microsoft 365 password has been recently changed. Acrobat retains the old, now-expired login token and fails to authenticate the connection until the new password is provided.
How do I access Tracker in Adobe Acrobat DC?
You can access Tracker by clicking on the 'View' menu at the top of the application window and selecting 'Tracker'. Alternatively, it can be accessed from the 'Send for Shared Comment' toolset.
What should I do if Acrobat never prompts me for my new password?
If Acrobat does not prompt you, you may need to sign out of your accounts within the app, clear your local Windows Credential Manager of any saved Microsoft or SharePoint logins, and then restart the application to force a new authentication request.
