How to Fix JPG Images Not Showing in Word 365
Question details
Users are unable to see JPG images, floor plans, and text overlays in their documents after upgrading to Microsoft 365.
- Product
- Microsoft Word 365
- Device & OS
- not provided
- Scenario
- Viewing or editing an existing document containing JPG images and overlays after a recent Microsoft 365 upgrade.
- Observed behavior
- JPG images, floor plans, and text overlays disappear or fail to render in the document, despite standard display settings being configured correctly.
Ensure you have a stable internet connection so that you can properly download any pending Microsoft 365 updates or test your document online.
Install Microsoft 365 Updates
An outdated or buggy Office installation is a common cause for missing images after an upgrade. Updating Word often restores the missing JPG images.
Microsoft frequently releases updates to patch display bugs and compatibility issues that occur after upgrading to Microsoft 365.
Launch Microsoft Word. Click on 'File' in the top-left corner of the screen, then select 'Account' (or 'Office Account' depending on your layout) from the left-hand menu.
Under the 'Product Information' section, click on the 'Update Options' dropdown menu and select 'Update Now'.
Wait for the updates to download and install. Once completed, restart Microsoft Word and open your document to see if the JPG images now display correctly.
Test the Document in Word for the Web
If the desktop app fails to display images, checking the file online helps determine if the document itself is corrupted or if the issue is limited to your local software.
View and Edit Your Documents Flawlessly with WPS Office
If Microsoft Word 365 continues to struggle with rendering your images and floor plans, try WPS Office. It is a free, lightweight alternative that provides excellent compatibility with Microsoft Word formats, ensuring your images and layouts display perfectly without the heavy upgrade bugs.
- 1. Download and Install: Download WPS Office for free from the official website and install it on your computer.
- 2. Open the Affected File: Launch WPS Writer, click 'File', then 'Open', and select the document with the missing images.
- 3. View Your Images: Scroll through the document. Your JPG images and overlays will be displayed accurately without requiring complex troubleshooting.
Frequently Asked Questions
Why do images disappear in Word after upgrading to Microsoft 365?
This issue often occurs due to missing software patches or conflicts during the transition to the Microsoft 365 environment. Installing the latest software updates usually resolves these underlying display bugs.
Could the 'Picture Placeholders' setting cause images to not show?
Yes. If 'Show picture placeholders' is accidentally enabled, Word will display images as empty boxes to save processing power. You can disable this by navigating to File > Options > Advanced, and unchecking the option under the 'Show document content' section.
What should I do if the images are still missing after updating Word?
If updating does not work, try opening the document in Word for the Web. If the images appear there, your local software may require a full repair. If they do not appear online either, the document itself may have become corrupted during the upgrade process.
