How to Fix SharePoint Token Request Previously Failed Error
Question details
Users encounter a token request failure error when attempting to delete shared subfolders in SharePoint, typically due to expired external authentication tokens.
- Product
- SharePoint
- Device & OS
- not provided
- Scenario
- Deleting a shared subfolder as an external guest or via a shared link.
- Observed behavior
- The system displays a 'Token request previously failed' error, preventing the deletion of the folder.
Ensure you have a stable internet connection and verify whether you are accessing the shared folder using a guest account or a one-time verification code.
Perform Basic Checks and Use InPrivate Browsing
Rule out browser cache issues and verify basic folder permissions.
Often, authentication errors are caused by corrupted browser caches or expired session tokens. Using an InPrivate or Incognito window forces the browser to fetch a fresh token.
Launch your web browser and open a new InPrivate or Incognito window to bypass any cached authentication tokens.
Navigate to the SharePoint shared folder link and sign in again using your guest credentials or verification code.
Check if the folder contains any nested files. If so, attempt to delete the individual files first before trying to delete the parent folder.
Re-authenticate Guest Access in Microsoft Entra ID
Resolve expired or corrupted external authentication tokens by having the site administrator re-invite the guest.
Open a Microsoft 365 Support Ticket
Escalate to Microsoft Support if the token issue persists despite administrator intervention.
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Frequently Asked Questions
What does 'Token request previously failed' mean in SharePoint?
This error occurs when the security token verifying an external or guest user's identity has expired, become corrupted, or is unavailable, causing the server to reject actions like deleting a shared folder.
Can clearing my browser cache fix this SharePoint error?
Yes, clearing your browser cache or using an InPrivate/Incognito window can force the browser to request a fresh authentication token, which often resolves temporary session errors.
How do I check if my guest access has expired?
You will need to contact the SharePoint site administrator. They can check your account status in Microsoft Entra ID and re-invite you if your guest access token is no longer valid.
Why can I delete files but not the shared folder itself?
SharePoint sometimes restricts folder deletion if there are specific permission discrepancies, background sync processes, or locked files inside the folder. Deleting individual files first can help isolate or bypass the problem.
