How to Fix 'Something Went Wrong' Error Opening Excel Files in SharePoint
Question details
Users are experiencing an error when attempting to open an Excel workbook from a SharePoint document library.
- Product
- Microsoft SharePoint
- Device & OS
- not provided
- Scenario
- Accessing an Excel workbook stored in a SharePoint library via Excel for the Web.
- Observed behavior
- The system displays a 'Something went wrong' error message and fails to load the previously working workbook.
Verify that your internet connection is stable and check the Microsoft Service Health dashboard to ensure there are no ongoing outages with SharePoint or Excel for the Web.
Download the File and Re-upload a New Copy
Downloading the file and saving a fresh copy locally clears any sync metadata or web caching issues causing the web error.
Often, files get stuck in a locked or corrupted web-cache state. Pulling the file down to your local machine and creating a brand new version bypasses the web rendering engine completely.
Locate the affected file in your SharePoint library, click the three dots (Show actions) next to the file name, and select 'Download'.
Open the downloaded workbook using your desktop spreadsheet application. Go to File > Save As, and save it with a slightly different file name.
Return to the SharePoint document library in your browser, click 'Upload', select the newly saved file, and try opening it in Excel for the Web.
Use the 'Copy to' Feature in SharePoint
Copying the file to a new location can resolve issues related to specific folder permissions or corrupted library cached data.
Force the Workbook to Open in Desktop App
Bypassing Excel for the Web by forcing the file to open in the desktop application avoids browser-specific rendering errors.
Edit Spreadsheets Smoothly with WPS Office
Tired of web browser errors and cloud sync issues? WPS Office is a lightweight, full-featured desktop productivity suite that seamlessly opens Microsoft Office formats. Edit your spreadsheets locally without relying on a constant web connection.
- 1. Download and install: Visit the official WPS website, download the free installer, and complete the quick installation process on your computer.
- 2. Open your spreadsheet: Launch WPS Spreadsheets, click 'Open', and select the Excel file you downloaded from SharePoint.
- 3. Edit and save: Make your edits smoothly offline, save the file, and upload it back to your team's document library when ready.
Frequently Asked Questions
Why does SharePoint say 'Something went wrong' on a previously working Excel file?
This can occur due to temporary server glitches, corrupted file caching, complex formulas calculating indefinitely in the web viewer, or recent permission changes on the SharePoint site.
How can I check if the issue affects only me or the whole team?
Ask a colleague with the same permissions to try opening the exact same file on their device. If they also receive the error, the issue is likely with the file itself or the SharePoint server, rather than your specific browser or account.
Will clearing my browser cache fix the SharePoint Excel error?
Using a private browsing window (Incognito mode) or clearing your browser's cache and cookies can resolve the issue if the 'Something went wrong' error is caused by a corrupted login session or outdated browser data.
