How to Fix Xbox Screenshots and Clips Failing to Upload to OneDrive
Question details
Users are unable to successfully upload gameplay screenshots and recorded clips from their Xbox console to OneDrive.
- Product
- OneDrive
- Device & OS
- Xbox OS
- Scenario
- Attempting to upload gaming captures to OneDrive manually or via automatic uploads from an Xbox Series X/S or Xbox One.
- Observed behavior
- Screenshots do not appear in the OneDrive folder, video clips upload as empty files (0 bytes), and manual uploads return a 'Failed to upload one of the items' error.
Ensure your Xbox console is connected to a stable internet network and verify that you have enough available storage space in your Microsoft OneDrive account.
Change the Capture Source Location Before Uploading
Manually changing the source category of your captures to local storage before initiating the upload to OneDrive often bypasses the integration bug.
Many users have found that the default view in the Xbox capture app attempts to upload directly from the Xbox Live cloud rather than the local console storage, leading to empty files or error messages. Switching the view forces the console to upload the local file directly.
Press the Xbox button on your controller, navigate to the 'Capture & share' tab, and select 'Recent captures' followed by 'Show all'.
Look for the filter dropdown menu at the top left of the screen. Change the source category from 'Xbox Live' or 'Xbox One' to 'On this Xbox'.
Highlight the screenshots or clips you want to upload, press the menu button to select them, and choose the 'Upload to OneDrive' option again.
Update the Xbox Console OS
Since this is a known syncing issue between Xbox and OneDrive, installing the latest system update may patch the underlying bug.
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Frequently Asked Questions
Why do my Xbox clips upload to OneDrive as empty or 0-byte files?
This happens due to a known syncing glitch where the console attempts to upload a file that hasn't fully processed or is referencing the Xbox Live server instead of the local hard drive. Changing the capture filter to 'On this Xbox' forces it to read the local file.
Can I still use automatic uploads for Xbox captures?
Yes, but if the automatic upload feature fails or glitches, it is recommended to turn it off in the Capture Settings and perform manual uploads until Microsoft patches the feature in a future console update.
What does the 'Failed to upload one of the items' error mean on Xbox?
This error usually indicates a server timeout, a brief network interruption, or a mismatch in the file path. Attempting to upload fewer clips at a time and ensuring you are uploading from the 'On this Xbox' tab can resolve it.
Is there an alternative way to transfer Xbox screenshots without OneDrive?
Yes. You can upload captures directly to the Xbox network and access them using the Xbox mobile app on your smartphone, from which you can download and share them directly.
